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Saving the Day, the Extended Auto Warranty Way: Customer Testimonials

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We love to share our customers’ stories when we hear a good one. Not that every story our customers tell us isn’t a good one, there are just some that better show the importance of extended coverage  than others. While an extended auto warranty might seem like a frivolous expense, but they’re a lot more useful than you’d expect.

An extended auto warranty is vehicle protection that you put on your car after your manufacturer’s warranty expires. But an extended auto warranty is better referred to as a vehicle service contract and covers parts, labor, and taxes for repairs.

One of our customers named Regina W. called in to file a claim the other day. We record every call our customers make and the head of our claims department really thought I should give it a listen.

Regina’s Extended Auto Warranty Testimonial:

Regina lives in Chicago, IL, which isn’t too far from where our headquarters are located. If you have ever been to Illinois or seen it on the Weather Channel, you’ll know we can have some pretty harsh winters. Maybe not the worst in the states, but they’re definitely no walk in the park.

This winter has been hit or miss and when the weather really acts up we’re looking at feet (not inches) of snow, below 0 temperatures, and solid reasons why we’re nicknamed the Windy City. All of which can be rough on your vehicle, but not if you have an extended auto warranty.

Regina has been a customer of ours for 2-years now and has had to use her policy only once in that time. As a winter getaway, she and her family had a trip to Las Vegas in the works to cure their winter blues.

On their way to the airport, their car started to stall until it eventually completely went out. What a way to start a vacation, huh? But because she had extended coverage she not only got her vehicle towed to the closest mechanic, a rental car to continue their drive to their flight, and continued their vacation while their vehicle was fixed. Out of the $2,400, Regina only paid $100. A nice treat to return home to.

With an extended auto warranty you are fully protected. Where your insurance company covers your vehicle if you’re ever in a collision, extended vehicle protection covers your car if a repair is ever needed. You might not be able to afford a $2,400 repair bill, but you’d be surprised at how affordable extended coverage is.

Insurance + Endurance = Total Protection

Don’t wait until a story like Regina’s happens to you and you’re left unprotected, call us today to get the right level of coverage at the right price. We have affordable options and exclusive policies that can protect your vehicle and your wallet.

 

 

*A Vehicle Service Contract (VSC) is often referred to as an “extended auto warranty”, but is not a warranty.  A VSC does, however, provide repair coverage for your vehicle after the manufacturer’s warranty expires. A VSC is a contract between you and a VSC provider or administrator that states what is a covered repair and what is not. Endurance is an administrator of VSCs and does not sell warranties.*

Author: Michael Rivera

Michael Rivera has worked in the automotive customer service for six years. He brings devotion and commitment to everything he does and every customer he helps. He earned his B.A. from Northeastern Illinois University and is a member of Toastmasters International . Michael currently lives in Chicago and spends most of his spare time fixing cars. Connect with Michael on Google+!

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