Have you ever had a bad experience with a company? Chances are you have, because who hasn’t? But how satisfied were you with how the company handled the complaint? We’ve all been in this situation and sometimes the company knocks it out of the park with you leaving happy. Other times though, you’re left a complete mess and even more infuriated than before.
At Endurance, we will admit that we have had a bad review before. Heck, we’ll tell you flat out that we’ve had multiple ones. (Don’t worry, it isn’t too many.) But regardless of the number, some do exist. And we understand where these come from: an unhappy customer. But because customer service is so important to us, we take Endurance Warranty complaints so seriously.
The last thing we want to do is upset a customer. As you all know, if your customers are not happy then your company will soon be out of business. At Endurance, we are going stronger than ever and we have no plans to shut our doors anytime soon. This is why we handle each one of our Endurance Warranty complaints so delicately.
But the purpose of this article isn’t just to tell you that we take note of Endurance Warranty complaints, but to show you how we handle each one. The Endurance Warranty complaints that we have received in the past have all been reconciled and customers left satisfied. But because we have received these Endurance Warranty complaints in the past, we started our procedure for how we will handle any future complaints.
How we Handle Endurance Warranty Complaints:
Contact: If the customer has not contacted us regarding the issue but instead voiced his or her opinion somewhere else, we reach out to them. Our customer service department is dedicated to resolving any and all issues. We wouldn’t be the #1 administrator of vehicle service contracts if we had unresolved complaints.
Listen/Explain: There is no doubt that the customer is not entirely satisfied. Because the complaint would not exist if they were. When you’re upset about something, what do you usually do? Like most people, you probably vent. We want you to know that we are here to listen and you are being taken very seriously. We want to know where you’re coming from just as much as we want to explain our standpoint.
Resolve: We do everything in our ability to make sure that your problem is not only resolved, but that your satisfaction level is even higher than before you had the issue. A lot of companies may say it, but we truly are dedicated to our customers.
We understand that you could find some bad reviews of our company online. But you could find bad reviews for practically any company. Rest assured that any problem that may have existed in the past, has long been solved. We’re always looking for new ways to better serve our customers, so let us know if you think there’s anything we can do.
When it comes to Endurance Warranty complaints, they’re nothing to kid around about. We know it’s difficult to change your reputation after a few bad reviews. But we stand behind our product and we are always up for the challenge. Put us to the test by getting your free quote today!
*A Vehicle Service Contract (VSC) is often referred to as an “extended warranty”, but is not a warranty. A VSC does, however, provide repair coverage for your vehicle after the manufacturer’s warranty expires. A VSC is a contract between you and a VSC provider or administrator that states what is a covered repair and what is not. Endurance is an administrator of VSCs and does not sell warranties.*