What do you do when you’re upset with something? You’re human, so you complain about it. Whether it be venting session to a friend or coworker, on your blog, or on a review site, you’ll find somewhere to share your thoughts. But how much should you trust complaints by others? Sure, there is a reason why they’re upset. But that’s just it, they’re upset! Generally when we complain we aren’t in a complete unbiased state of mind. We believe this is the source of most Endurance Warranty complaints.
We’re all guilty of it. The minute we are upset with something the first thing we do is complain about it. But do we feel the same way in an hour or a day or a week? Probably not. Generally when we lodge complaints, we aren’t as level-headed as we should be.
Hear us out for a second.
We are well aware that we are not a perfect company, no company is. But when we come across any Endurance Warranty complaints, we always address every one of them.
If you were to survey any Fortune 500 company, they will have easily had numerous customer complaints against them. These companies aren’t doing something wrong, but with the thousands of customers they serve, one customer is bound to be not completely satisfied. Do you think McDonald’s gets everything right, 100% of the time? No, but they try their hardest.
At Endurance, we helped exactly 117,842 customers last year alone. That sheer amount of customers translates to a 99.9% satisfaction rate. In fact, the few customers that actually have made a complaint with us have turned out to be some of our longest customers. This was a direct result of how we handled the situation. Whether it’s a miscommunication or mistake on either party’s behalf, we’re quick to resolve any issue at hand.
While they are rare, we won’t try to hide any Endurance Warranty complaints.
We pride ourselves on our customer service department because at Endurance Warranty, our goal is to empower confidence for the road ahead. When a customer purchases one of our vehicle service contracts, our support continues throughout the entirety of each contract. While Endurance Warranty complaints may occur on the rare occasion, we do everything in our power to make sure that a customer’s needs are always met.
While no company is perfect, we try our hardest to be. If you’ve seen any report on Endurance Warranty complaints, so have we. And every complaint that we come upon, we resolve. We’re proud that we are the only company that offers vehicle service contracts that has an A+ rating with the Better Business Bureau that’s also a certified member of the Vehicle Protection Agency. With all the thousands of customers that we have serviced in our years of business, it is understandable to receive a complaint or two. So if you’re ever unhappy with something, tell us, because we’ll make sure that in the future you will be.
*A Vehicle Service Contract (VSC) is often referred to as an “extended warranty”, but is not a warranty. A VSC does, however, provide repair coverage for your vehicle after the manufacturer’s warranty expires. A VSC is a contract between you and a VSC provider or administrator that states what is a covered repair and what is not. Endurance is an administrator of VSCs and does not sell warranties.*