FAQ: Where is my refund?
It’s always unfortunate when customers choose to cancel their vehicle service contract with us. To initiate the refund process, you’ll need to complete a cancellation letter, have it notarized, and then forward it to us at Endurance. We understand that waiting can be inconvenient, and we appreciate your patience during this period.
Once we receive your cancellation letter, please allow us up to 6 weeks for the standard processing of your refund. Rest assured, we are committed to ensuring that your refund is processed as swiftly and efficiently as possible, and it will be issued to you via check or credit card.
If you have any further questions or need assistance during this process, please contact our customer support team at (866) 432-4443.
More FAQs
Driver Benefits
Answers about your coverage, benefits, what sets Endurance apart and whether our plans are covered by insurance.
Filing Claims
Everything you need to know about our easy filing process: when to file a claim, how to file a claim and what happens next.
General Help
Information on the importance of an extended auto warranty and answers about mechanical breakdown insurance.
Getting A Quote
Insights on plan pricing, how to get a free quote, how long your quote will last, what will be covered and where to ask for help.
My Contract
A deeper understanding of your contract including when to use it, how to view it online, and where to go with questions.
Payments
Top answers on how to update billing information, where to see your bill, when your payments are due and where to go with billing questions.
