Contact us

At Endurance, we're here to help you when you need it most.

  • Successful smiling attractive woman in formal smart wear is using her smart phone while standing near modern car outdoors

    Shopping for a Policy

    Get a FREE quote, plus answers to common questions, information about coverage options and more.
    Request a Free Quote

    Speak to an Endurance Specialist

    1-800-253-8203
  • Portrait of happy driver

    Current Policy Holders

    View your policy, request roadside assistance, make a claim, update billing information and more.
    Log in to My Policy

    Contact Customer Support

    1-866-432-4443

Answers to your most common questions

Shopping for a Policy

  • How do I buy an extended auto warranty?

    At Endurance Warranty, we’ve worked hard to make the process of choosing and buying a warranty as easy as possible. To get started, simply go to the Request a Quote page on this site. One of our associates will contact you to help you make the right choice for you, your vehicle and your family. The whole process takes less than an hour and pays off right away in protection and peace of mind.

  • Does my vehicle need an inspection to purchase a policy?

    You are not required to get a vehicle inspection when choosing a coverage plan, but it is recommended.

  • Is there a mileage restriction with your coverage plans?

    Endurance offers plans for all vehicles 20 years old or newer with no mileage limitations. Our team can work with you to customize a plan that fits your needs and budget.

  • What are pre-existing conditions, and what if my vehicle has them?

    A pre-existing condition is one that, within all reasonable mechanical probability relates, to the mechanical condition of your vehicle prior to contract issuance or before the expiration of the waiting period. Failures that occur or begin to occur before the expiration of the waiting period are not eligible for coverage under your contract.

  • Which vehicles do you cover?

    We cover most vehicles up to 20 model years with no mileage limitations. We know every owner and vehicle has different protection needs, which is why we offer a variety of plans. Explore the coverage options available, and talk to an Endurance representative to find the perfect fit for you.

  • How do I know if my vehicle qualifies for full coverage?

    Most drivers who request a quote from Endurance qualify for vehicle protection. We offer a variety of plans with varying levels of coverage to ensure you get what you want at a price you can afford. If your vehicle doesn’t qualify for full coverage, there are still plenty of other extended coverage options available to you.

  • Can I put more than one vehicle on the same service contract?

    No, you cannot put more than one vehicle on the same service contract.

  • Is my service contract transferable?

    Yes, it is, and by transferring your vehicle service contract to the new owner when selling your car, truck, or SUV, you immediately increase your vehicle’s value. Endurance can also cover any new vehicles you purchase, saving you money and allowing you to work with a provider you know and trust.

  • What is a VIN?

    A Vehicle Identification Number (VIN) is a 17-character code unique to your vehicle. To find your VIN, look in the following places: The vehicle registration or title, your insurance card, the driver’s side dashboard or door jamb, or the front of the engine block under the hood.

Current Policy Holders

  • How do I use my coverage plan and benefits?

    If your car requires service for components covered under your vehicle service contract, all you have to do is contact Endurance. We can help you find a licensed repair facility, or you can also search the RepairPal Certified shop network for a shop in your area. Contact our Customer Experience team at 866.432.4443.

    In addition, if you break down, get a flat tire, run out of gas, or even lock your keys in the car, 24/7 roadside assistance can assist. Call for a tow truck through the Endurance Mobile app or reach out directly to roadside assistance at 877.488.2418.

  • How do towing and roadside assistance work?

    You can access your 24/7 roadside assistance benefits through the Endurance Mobile app. All you need to do is provide the location and condition of your vehicle, and help will be on the way. You can also call Endurance roadside directly at 877.488.2418.

  • How can I update my payment method?

    To update your payment method, you may visit your payment providers’ site or contact our Customer Experience Team at 866.432.4443.

  • How do I view my policy online?

    New policies may take up to 5 business days before being accessible through the portal. When your contract is active, you will receive an email summarizing your coverage, username, and contract number.

    To view your policy online, visit the Endurance Customer Portal. Sign in using your email address and password. You can view your contract, print your membership card, or make a payment in the portal.

    If you experience sign-in issues, please delete your browser history (or “cookies”) and try again. You can also contact our Customer Experience Team at 866.432.4443 or email [email protected] for help.

  • When can I begin using my policy?

    Your coverage is active after the waiting period is over. The waiting period allows us to ensure your vehicle is working properly and is an excellent time for you to review your policy and make sure it’s the right coverage for you and your vehicle. Please refer to your contract for the time and mileage of your waiting period.

  • How do I know if my claim will be covered?

    Depending on the Endurance coverage options you have for your vehicle (or which ones you are considering), the claims process may look different. Your contract will have a comprehensive coverage list of the components that are or aren’t covered. Access your policy on the Endurance Mobile app.

  • How do I file a claim?

    Best practices for filing a maintenance or breakdown claim with Endurance include:

    1. Take immediate action to prevent further damage and bring your vehicle to a licensed repair facility. Call Endurance Customer Service at (866) 432-4443 or visit the RepairPal Certified shop network to find a location. If your vehicle service contract includes maintenance coverage, follow a similar process as outlined below.

    2. Have the shop obtain authorization from your policy administrator (in this case, Endurance) before moving forward on any repairs or maintenance.

    3. Authorize “tear-down and inspection” with the shop, if needed, for the repairs. This will allow the repair facility to determine the cause and cost.

    4. Review what will be covered with the shop’s service manager and have them complete your claim.

    5. Pay any applicable deductible (which will depend on the terms of your vehicle service contract) and keep all documentation during this time.

    7. Sit back and relax while your car gets repaired, then pick it up!

    You can also find the steps to file a claim in your Endurance contract. Access your full policy and terms on the Endurance Mobile app.

    Watch to learn more

  • How do I check the status of my claim?

    When filing a claim at Endurance, we know our customers’ most significant concern is knowing when it will be approved or completed. Contact our Customer Experience Team at 866.432.4443 or check the Endurance Mobile app for live updates.

    Watch to learn more

  • How do I use the Endurance Mobile app, and what can I access?

    With the Endurance Mobile app, you will have access to key information at the palm of your hands, including:

    • Policy and coverage details
    • Real-time updates about the status of your claim(s)
    • 24/7 roadside assistance and towing
    • Direct Customer Service
    • Elite Benefits (if activated)

     

    Learn more about how to use the app and additional features.

  • How do I reset my check engine light?

    If you’ve already made necessary repairs to your vehicle and your check engine light has not reset, you can try to do so yourself. However, if you didn’t complete the repairs or fix the right components, manually resetting the check engine light can fail, or worse, lead to expensive engine repairs. Additionally, if you clear a check engine light before a state-required emissions inspection, your vehicle may fail the inspection.

    It may be time to take your vehicle to an ASE Certified repair shop or a trusted mechanic to prevent further damage or voiding your warranty. However, there are three easy tricks to turn your check engine light off manually:

    1. Go for a drive. Most vehicles reset their check engine light cycle every 50-100 miles.
    2. Turn it off and on. Put the key in the ignition and turn your vehicle on for two seconds, then turn it off for two seconds. Repeat two to four times.
    3. Disconnect the battery. You can try to force the vehicle to reset by disconnecting the battery, which will reset most of the error codes, warning lights, radio, and anti-theft settings.

Repair Facility Claim

224-326-0619

Mon - Fri 7am - 9pm CST
Sat 9am - 5pm CST

Policy Customer Support

866-432-4443

Mon - Fri 7am - 9pm CST
Sat 9am - 5pm CST

Still Have Questions?
Our Team Is Here To Help.

I'm shopping for a policy and I have questions.

Speak to an Endurance specialist

1-800-253-8203

Mon - Fri 7am - 9pm CST
Sat 9am - 5pm CST

Or shoot us an email

I'm a current policy holder and I need support

Contact customer support

1-866-432-4443

Mon - Fri 7am - 9pm CST
Sat 9am - 5pm CST

Or shoot us an email

Endurance App

Get Answers
On The App

Get on-the-go access and stay connected to the resources you need.

Get started with a FREE quote.

        Get a FREE Quote