If your car requires service for components covered under your vehicle service contract, search the VIP Repair Network to find a certified repair shop in your area.

If you break down, get a flat tire, run out of gas, or lock your keys in your car, you can use the 24/7 roadside assistance benefits that come standard with your plan. Contact the roadside provider listed in your Endurance contract, or log in to the Endurance Customer Portal to find your provider’s information.

Depending on your plan, you may also have access to Elite Benefits, which includes extras like tire repairs or replacements, key fob replacement, collision repair discounts, and windshield repair. Log in to the Customer Portal to review which benefits are included with your specific plan.

Roadside assistance is included as a standard benefit with your Endurance plan, available 24/7 wherever you are. Whether you’ve broken down, got a flat tire, run out of gas, or locked your keys in the car, help is just a call away.

To access your benefits, contact the roadside assistance provider listed in your vehicle service contract. Log in to the Endurance Customer Portal to find your provider’s contact information and view your full contract details. You can also call Endurance directly at (866) 432-4443 and select the ‘Roadside Assistance’ option.

When you call, simply provide your location and a description of your vehicle’s condition, and your provider will dispatch the appropriate assistance. If your vehicle needs to be towed, roadside assistance covers the tow to the nearest licensed repair facility so your car can be assessed and repaired without added hassle.

Depending on your plan, you may also have access to additional benefits through Elite Benefits, such as rental car reimbursement while your vehicle is being serviced. Log in to the Endurance Customer Portal to review what’s included with your specific plan.

Updating your payment information is straightforward. Log in to the Endurance Customer Portal to make changes directly to your account.

Depending on the terms of your contract, you may also be able to update your details through your finance provider’s website.

If you run into any issues or would rather handle it over the phone, our customer service team is happy to help. Call us at (866) 432-4443, and we’ll take care of it with you.

Once your vehicle service contract is active, you’ll receive an email with your coverage details and instructions to access the Endurance Customer Portal.

To get started, visit EnduranceWarranty.com and go to “Account Sign-in.” Enter your email address, and we’ll send you a secure one-time passcode for instant access.

Inside the portal, you’ll see your vehicle listed on the main dashboard. From there, select your vehicle to view your Contract ID Card, download your full vehicle service contract, or print a copy for your records.

You can also review your plan’s coverage details, check active and past claims, and request roadside assistance anytime from your phone, tablet, or computer.

For additional assistance, contact our customer support team at (866) 432-4443 or send us an email.

Your Endurance coverage becomes active after the waiting period outlined in your contract is complete. For most plans, this is 30 days and 1,000 miles from your contract start date, whichever comes later.

The waiting period exists to confirm your vehicle is in good working order before coverage begins.

It’s also a great time to log in to the Endurance Customer Portal, review your contract details, and familiarize yourself with your coverage, benefits, and how to file a claim when you need to.

Please refer to your specific contract for the exact terms of your waiting period, as details may vary by plan.

To determine if your claim will be covered, it’s essential to review your vehicle service contract thoroughly.

Endurance only covers claims as outlined in your specific contract, which means coverage can vary based on the protection plan you selected. Your contract will provide a detailed list of the components and systems that are included or excluded from coverage.

For clarity on your coverage, access a copy of your contract by logging in to the Endurance Customer Portal. Be sure to review the details specific to your plan, as no two contracts are the same.

Filing a maintenance or breakdown claim with Endurance is easy!

1. Take immediate action to prevent further damage and get your vehicle to a licensed repair facility. Call Endurance Customer Service at (866) 432-4443 or visit the VIP Repair Network to find a repair shop near you. If your vehicle service contract includes maintenance coverage, follow a similar process as outlined below.

2. Have the shop service manager obtain authorization from your contract administrator (in most cases, Endurance) before proceeding with any repairs or maintenance.

3. Discuss what is covered under your auto protection plan with the shop’s service manager and have them complete your claim.

4. Pay any applicable deductible, which will depend on the terms of your contract, and keep all documentation during this time.

5. Sit back and relax while your car gets repaired, then pick it up!

We know waiting on a repair can be stressful, especially when you’re trying to figure out what’s happening next. The easiest way to check your claim status is through the Endurance Customer Portal, where you can see updates as your claim moves forward.

If you’d rather talk to someone or have questions about what you’re seeing, you can also call our customer experience team at (866) 432-4443, and we’ll be happy to walk you through the status and next steps.

Watch this video to learn more

If you’ve already made necessary repairs to your vehicle and your check engine light has not reset, you can try to do so yourself. However, if you didn’t complete the repairs or fix the right components, manually resetting the check engine light can fail, or worse, lead to expensive engine repairs. Additionally, if you clear a check engine light before a state-required emissions inspection, your vehicle may fail the inspection.

It may be time to take your vehicle to an ASE Certified repair shop or a trusted mechanic to prevent further damage or voiding your warranty. However, there are three easy tricks to turn your check engine light off manually:

1. Go for a drive. Most vehicles reset their check engine light cycle every 50-100 miles.
2. Turn it off and on. Put the key in the ignition and turn your vehicle on for two seconds, then turn it off for two seconds. Repeat two to four times.
3. Disconnect the battery. You can try to force the vehicle to reset by disconnecting the battery, which will reset most of the error codes, warning lights, radio, and anti-theft settings.