The administrator is the entity that is obligated to perform under the terms and conditions of a vehicle service contract. In short, the administrator is the company that pays for work done on your car at a repair facility. They work with your mechanic to ensure your claim is handled properly and that you and your vehicle are back on the road as quickly as possible. Endurance is the direct administrator for most of our auto protection plans, which means there’s no middleman and no run-around. We’re with you from quote to claim, with VIP customer service that gets you back behind the wheel fast.
Included the sales price of new cars, an auto warranty is coverage that manufacturers provide when you purchase a new vehicle. Most vehicles come with two manufacturer’s warranties. (1) A basic warranty, also referred to as bumper-to-bumper, covers all component failures and defects on your car. (2) A longer powertrain warranty is also offered that covers mechanical issues like engine or transmission problems. The typical basic warranty lasts 3 years or 36,000 miles, and the typical powertrain warranty lasts 5 years or 100,000 miles. Endurance offers extended coverage for your vehicle once your manufacturer’s warranty expires in the form of auto protection plans and maintenance coverage.
The National Institute for Automotive Service Excellence (ASE) awards certification to mechanics who complete their certification testing standards successfully. An ASE certification is awarded to automotive professionals based on merit and ability. ASE certification is not given to specific auto repair shops. At Endurance, we work with ASE Certified mechanics to ensure your car repairs are covered per your vehicle service contract and completed by knowledgeable professionals.
A.M. Best analyzes and rates insurance companies and supplies the information to you, the consumer. Any reputable warranty or auto protection plan administrator is backed by an insurance company. You can find out more about their ratings on the A.M. Best website.
When a component on a vehicle fails to perform the function for which it was designed, that is considered a breakdown. Endurance offers breakdown coverage and a bonus of routine maintenance coverage. With EnduranceAdvantage™, you’ll never worry about paying for covered auto repairs or regular maintenance again.
A bumper-to-bumper warranty is the comprehensive warranty placed on a brand new vehicle from the manufacturer. This warranty covers all mechanical and electrical defects and/or failures on the vehicle and typically lasts only 36 months or 36,000 miles. Endurance offers extended coverage for your vehicle to protect you once your manufacturer’s bumper-to-bumper warranty expires in the form of auto protection plans and maintenance coverage.
A certified vehicle is one that has been through a quality inspection process determined by the manufacturer and performed at one of the manufacturer’s franchise dealerships. Manufacturers often certify a used vehicle before sale or lease and typically will provide a time and mileage extension of both the bumper-to-bumper and powertrain warranties provided by the manufacturer.
This refers to the parts and units described under the Terms and Conditions and Coverage sections of your vehicle service contract. On a “stated component policy,” it refers to the components that are specifically listed for coverage. On an “exclusionary policy,” it refers to any component that is not specifically excluded from coverage. It is important for you to read and understand the covered components in your policy. Endurance offers many levels of auto protection plans, from the most basic to exclusionary coverage.
A claim is what a car owner submits to their vehicle service contract provider when their car needs a repair. With Endurance, all you need to do is take your vehicle to a licensed repair facility and/or an ASE Certified mechanic, obtain authorization on the repairs from our staff, and we’ll get you back on the road as soon as possible. Depending on your policy, you may need to pay a deductible. You can find a local auto shop through Endurance’s partnership with the RepairPal network.
This is the amount that you, as the car owner, pay towards a covered repair. Once the deductible is paid, your vehicle service contract covers the rest of the authorized repair bill. Deductibles for Endurance auto protection plans vary, and you can purchase a policy that does not include a deductible.
The drive train of a vehicle is made up of components that generate power and make it go. These parts generally include the transmission, driveshafts, transfer case, differentials, and more. Endurance offers a range of auto protection plans, from the most affordable to exclusionary coverage.
Extended Auto Warranty
An extended warranty is a contract that protects your car from mechanical failures and breakdowns after your manufacturer’s warranty has expired. Your extended warranty will pay for covered repairs that are included in your particular contract. Endurance offers auto protection plans, also referred to as “extended warranties,” though they are not officially warranties by definition. Like extended warranties, auto protection plans are useful after your manufacturer’s warranty expires. EnduranceAdvantage™ is an upgraded plan that includes routine maintenance on your car – covering up to $3,500 in maintenance per year.
An exclusionary policy is the most comprehensive coverage a driver can purchase. These plans list the parts or components not covered under your policy in a section of exclusions. Anything not listed in the exclusions is eligible for coverage. Endurance offers auto protection plans for your budget and vehicle needs, including exclusionary coverage options.
Gray Market Vehicle
A gray market vehicle is one not manufactured for sale in the U.S. Often not meeting U.S. standards and guidelines, these vehicles do not carry a manufacturer's warranty and are not typically eligible for auto protection plans or vehicle service contracts.
An inclusionary policy lists every component covered by your extended warranty. If a part doesn't appear on the list, then it isn't covered.
This is the manufacturer of your new or used vehicle, such as Ford, Chevrolet, Honda, or BMW.
Factory warranties or manufacturer’s warranties are the standard coverage options new vehicles are sold with. Manufacturer’s warranties typically cover a vehicle for 3 years or 36,000.
The model of your car is the specific type of vehicle made by the manufacturer. For example, a Civic is a model of the auto manufacturer Honda.
A condition that within all reasonable mechanical probability relates to the mechanical condition of your vehicle prior to contract issuance or before the expiration of the waiting period.
This is a limited policy that only includes parts of your car’s powertrain, such as the engine, transmission, transfer case, and differentials.
A repair facility is an auto shop where your authorized and covered repairs are completed. Endurance works with ASE Certified mechanics and licensed shops to ensure your repairs are covered under your vehicle service contract. You can find a trusted local repair facility through the RepairPal partnership network.
Endurance offers 24/7 roadside assistance with all of our automotive protection plans through our Elite Benefits package. Roadside assistance perks may include towing, tire repair or replacement, emergency lockout service, and more.
Stated Component Policy
A stated component policy lists every component eligible for coverage by your vehicle service contract. If a part does not appear on the list, then it is not eligible for coverage. Endurance offers the most comprehensive selection of auto protection plans for new and used cars in the industry – including customized and inclusionary policies.
Vehicle Service Contract (VSC)
A vehicle service contract (VSC) or auto protection plan is a paid plan that helps cover the costs of covered repairs needed on your car once your limited warranty expires. A VSC is also referred to as an “extended warranty,” though it is not officially a warranty by definition. Endurance strictly offers auto protection plans and vehicle service contracts to our customers.
A waiting period is a set number of days and miles that must transpire before a vehicle is eligible for repairs under a vehicle service contract. This period begins at the sale date and sale odometer listed on the contract and can be found on the application page of your coverage.
Wear and Tear
Wear and tear refers to the deterioration of a part beyond the manufacturer’s specified tolerances that occur naturally over time and under normal operating conditions. Endurance offers a comprehensive selection of auto protection plans that include coverage for failures due to wear and tear, including maintenance with EnduranceAdvantage™.