Frequently Asked Questions

Have a question about vehicle service contracts, commonly referred to as extended warranties? Click below to find answers.

What is an Extended Warranty?

Odds are when you bought your car, it came with a warranty guarantee, either from the manufacturer or from the dealer, that your car would stay in good working condition for a certain number of miles or a certain amount of time. Unfortunately, most big-ticket repairs and breakdowns happen after the manufacturer's warranty has run out. That's where an extended auto warranty comes in. An extended auto warranty is just what it sounds like: an extension above and beyond the coverage offered by your manufacturer or dealer. By putting a good warranty plan in place, you can protect yourself from the burden of high repair bills.

Why do I need an extended warranty?

Here's the sad but honest truth: even if you have the best-manufactured, most reliable car on the market, someday it's going to break down. Modern cars are fantastically complicated. And even a relatively minor defect, or a mechanical breakdown can cost a fortune to repair. By buying a solid, insurance-company-backed warranty, you protect the investment you made in your vehicle. When something goes wrong, you simply pay the low deductible and let us handle the rest. In many cases, an extended auto warranty can pay for itself in one repair. And just having a quality, transferable warranty in place can raise the resale value of your car.

Where should I look for an extended auto warranty?

Although dealerships offer warranties, they often do so at increased prices to make a profit. By dealing directly with the warranty company, customers can save a good deal of money and get the added reward of flexibility. To avoid unnecessary charges and inflexible contracts, purchase your warranty from a company like Endurance Warranty that specializes in providing extended vehicle warranties at competitive prices as their primary business, rather than a company that offers warranties as an afterthought.

I’ve found lower prices on the Internet. Why should I buy coverage from Endurance Warranty?

Consider both price and quality when shopping for an auto warranty. Both are important. Look for a company that offers competitive rates, but do not be fooled by competitors whose prices are far below the market standard. Such companies may rely on Risk Retention Groups as underwriters rather than insurance companies that have a much longer history of paying claims and must adhere to strict government standards designed to protect consumers. If the price is too low, it may signal that the company has not set enough money aside to guarantee that your claim gets paid when you need it. Select a warranty company that has a strong reputation and long history like Endurance Warranty, in business since 1988.

How do I use my extended warranty?

If you break down, get a flat tire, run out of gas or even lock your keys in the car, all you have to do is call us at 1-866-330-0760 (Endurance administered policy) or 1-800-380-2165 (UCC administered policy). We'll dispatch help right away, no matter where you are in the U.S. or Canada. If your vehicle can't be repaired on the spot, we'll help you get it to a licensed mechanic of your choice.

When does an extended auto warranty take effect?

Pay attention to the start date of the warranty you select. Some extended warranties take effect on the in-service date, when the vehicle was first purchased and reported to the manufacturer as sold. Others begin on the day you purchase the plan. A knowledgeable sales representative can help you select the warranty that is right for you.

How does Endurance Warranty pay claims?

With an extended auto warranty from Endurance Warranty, claims are paid up front for ALL covered repairs. No waiting for reimbursement. No high out-of-pocket expense. We get you back on the road fast.

Which vehicles does Endurance Warranty cover?

We cover most vehicles up to 20 model years and up to 200,000 miles. It's easy to find the right extended auto warranty plan for your make, model and budget. Our trained staff is knowledgeable and friendly. They'll make sure you find just what you need.

Are Endurance Warranty plans insured?

Our extended auto warranty plans are 100% insured by some of the largest and most respected insurance companies in the nation. Our insurance providers have been in this business for a very long time, and are guaranteed to be there when you need them.

What is a VIN number?

A Vehicle Identification Number (VIN) is a 17-digit number unique to your vehicle. Look in any of the following places to find yours: The vehicle registration or title, your insurance card, or the dashboard on the driver's side.

Can I reach Endurance Warranty 24 hours a day?

Absolutely. Email us at: [email protected] Our roadside assistance program offers you emergency help 24 hours a day, 365 days a year no matter where you are in the U.S. or Canada. If your vehicle breaks down, has a flat tire, needs a jump or water, or even if you just lock your keys in the car, just call our toll free number and someone will be there to help.

Where can I go for repairs that are covered by my extended auto warranty?

Unlike most extended warranties, Endurance auto protection plans are honored at any licensed, authorized repair facility anywhere in the nation. Even if you are away from home, your vehicle will still be covered when you need repairs. Endurance has partnered with RepairPal, the largest auto repair certification provider, to connect customers with RepairPal Certified mechanics at shops nationwide. To find a local shop near you, visit repairpal.com/endurance.

Can I cancel my warranty?

At Endurance Warranty we believe both in our products, and in the wisdom of purchasing an extended auto warranty. That's why every truck and car extended auto warranty plan we sell comes with a full 30-day unconditional money-back guarantee. Our return policy is simple. We consider your first 30 days with a new extended auto warranty a "review period." Take your time, read through your policy and discuss it with your spouse and family. We're confident that you like so many other Americans will be happy and satisfied with your extended auto warranty. But if you decide for any reason that this isn't the extended auto warranty for you, simply call our customer service line. As long as you haven't used your policy during those 30 days, we'll be happy to refund your money and cancel your extended warranty.

Why does Endurance Warranty strive to enroll vehicles on the initial contact?

To reduce the risk of enrolling vehicles with pre-existing conditions, Endurance Warranty strives to enroll all vehicles only on the initial contact. By enrolling on the initial contact with Endurance Warranty, you can take advantage of wholesale pricing, which can save you up to 60% on the cost of your extended auto warranty. The incentives such as Roadside Assistance, Trip Interruption, Car Rental, waiver of the vehicle inspection, and 0% financing are only available on the initial contact. Endurance Warranty can offer great coverage at great prices simply because we do not enroll vehicles with pre-existing conditions. Low risk for us equals low rates for you!

How do consumer watchdogs rate auto warranty companies?

Consumer publications often recommend warranty companies to customers as a way to cut out the cost of a middleman, understanding that dealerships typically purchase their policies from other companies and offer them to customers at a higher price. Warranty companies offer contracts that are often both better and less expensive than what the dealer offers, and they can be purchased anytime that your car remains within a certain mileage limit. If the price is too low, it may signal that the company has not set enough money aside to guarantee that your claim gets paid when you need it. Select a warranty company that has a strong reputation and long history, like Endurance Warranty, in business since 1988. By skipping the middleman, you can buy a reliable warranty at a significantly lower price than you would pay at a dealership.

How do I view my Endurance policy online?

New policies may take up to 5 business days before being accessible through the portal. When your contract is complete, you will receive an email with a summary of your coverage, username and contract number to access your Endurance Dashboard. To view your policy online, visit our Endurance Dashboard Sign in using your email address or first and last name with no space in between and password (contract number in all capital letters). From here, you can view your contract, print your membership card, or make a payment. If you experience issues signing in, please delete your browser history and try again. Or contact our Customer Service Team at (866) 432.4443 or email us at [email protected] for help.