FAQ: How do towing and roadside assistance work?

Roadside assistance is included as a standard benefit with your Endurance plan, available 24/7 wherever you are. Whether you’ve broken down, got a flat tire, run out of gas, or locked your keys in the car, help is just a call away.

To access your benefits, contact the roadside assistance provider listed in your vehicle service contract. Log in to the Endurance Customer Portal to find your provider’s contact information and view your full contract details. You can also call Endurance directly at (866) 432-4443 and select the ‘Roadside Assistance’ option.

When you call, simply provide your location and a description of your vehicle’s condition, and your provider will dispatch the appropriate assistance. If your vehicle needs to be towed, roadside assistance covers the tow to the nearest licensed repair facility so your car can be assessed and repaired without added hassle.

Depending on your plan, you may also have access to additional benefits through Elite Benefits, such as rental car reimbursement while your vehicle is being serviced. Log in to the Endurance Customer Portal to review what’s included with your specific plan.

Helpful Video: Using 24/7 Roadside

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