As you go on your normal commute to work, a friend’s house, or a nice event — BOOM! The unthinkable happens and you get into a mix up that requires your car to be repaired. Situations like these are very draining, but you’ve prepared for this by ensuring your vehicle is protected with an Endurance vehicle service contract. We don’t want to toot our own horns but we’re skilled at handling claims for our customers at Endurance.
We’ve outlined how to file a claim in 8 steps so you can repair your vehicle in no time!
Best Practices to Filing a Claim at Endurance
- Prevent further damage.
- Take your vehicle to a licensed repair facility.
- Obtain authorization from the administrator prior to making any repairs.
- Authorize tear-down and/or inspection.
- Review coverage.
- Pay any applicable deductible.
- Keep all forms of documentation during this time.
- Sit back and relax while your car is getting repaired!
The steps to file a claim are also outlined on your Endurance contract which can be accessed on the Endurance mobile app.
Let’s go through each step of filing a claim at Endurance so you know what to expect.
Prevent further damage.
This is easier said than done when it comes to preventing additional damages to your car.
Preventing further damage to your vehicle makes filing a claim at Endurance much easier and less stressful for you in the long run.
We suggest taking immediate action to repair the issue and thankfully with Endurance—you can! Roadside Assistance is accessible 24/7 and can help you take your car where it needs to for repairs. The number to contact them can be found on the Endurance mobile app.
Our priority is getting you back on the road quickly so reducing the chance of further damage alleviates a lot of stress from this situation.
Take your vehicle to a licensed repair facility.
Another benefit of Endurance? You can take your vehicle to any licensed repair facility of your choice.
What we consider a licensed repair facility is a for-profit entity, recognized by the state, in the business of repairing motor vehicles.
We don’t require customers to visit a specified location, so as long as the shop is certified then you are good to go.
Make sure to provide the licensed repair facility a copy of your Endurance contract or contract number prior to anything being done to your vehicle. When filing a claim with Endurance, the steps you take matter and double-checking your level of coverage eliminates any sudden charges to you.
Obtain authorization from the administrator.
Prior to any repairs being made, instruct the service manager at the licensed repair facility to contact the Administrator (which would be Endurance in this case) to obtain an authorization for the claim.
Contact us at 877-414-0134 as soon as possible to get the ball rolling.
If any claims for repairs are made without prior authorization then they will not be covered (except as provided under Emergency repairs mentioned below.)
Authorize Tear-Down and/or Inspection.
In some cases, you may need to authorize the licensed repair facility to inspect and/or tear down your vehicle in order to determine the cause and cost of the repair.
After Endurance has been contacted, review with the service manager what will be covered by the contract you have with us.
We offer a wide range of coverage plans that provide different levels of coverage so depending on which one you go with will affect this step. The Endurance Sales Representative should have outlined the coverage you have with us, but you can also reference your contract for a full list in detail.
As mentioned, filing a claim at Endurance might seem stressful but we strive to provide the best customer service to our customers.
Pay any applicable deductible.
You must pay to the licensed repair facility any required deductible. A deductible is a specified amount of money that you must pay before Endurance can pay a claim.
On our end, we will reimburse the licensed repair facility or you for the cost of the work performed on your vehicle that is covered by us.
Once authorization is obtained and the repair is completed, all the repair orders and documentation must be submitted to us within thirty (30) days (365 days in Wisconsin) to be eligible for payment.
Once all those steps are met, viola! You can sit back and relax while your car is being repaired. The process to file a claim with Endurance is complete and your car is on the way to being back on the road again.
All of our auto protection plans include a free year of Endurance Elite Benefits which offers the total package in terms of automotive coverage. Even if you have a minor setback on the road, you have 24/7 access to roadside assistance that can get you back to driving. You can even receive other great perks like key fob replacements, two tire repairs or replacements per year, and more.
You can even upgrade to the EnduranceAdvantage™, where you’ll not only receive the most comprehensive vehicle coverage on the market but up to $3,500 in regular maintenance. Services such as alignment checks, tire rotations, or up to 3 oil and filter changes, and more.
We’re not here to remove the seriousness of an accident or filing a claim with Endurance, but our primary goal is to make sure YOU are okay and the heavy work is done by us. If you have any questions regarding your policy, feel free to contact our customer service team.
FAQs of Filing a Claim at Endurance
How can I access my Endurance policy?
There are a few ways to access your Endurance policy: through our website under “my policy,” the Endurance mobile app, and by calling our customer service team! Once purchasing a policy with Endurance, we recommend taking time to really understand the ins-and-outs of your policy. The best way to handle filing a claim is by familiarizing yourself with the process when initially purchasing your coverage plan.
What number do I call right after the incident?
Contact us at 877-414-0134 as soon as possible. During situations like this, every step of the process matters. Our friendly staff is ready to help and walk you through the process of filing a claim. After contacting the Endurance team, you will be able to contact Roadside Assistance right away and at any point of the day to ensure both you and your car make it home safely.
How do I know the current status of my claim?
When filing a claim at Endurance, we know the biggest concern of our customers has is knowing the current status its in. Contact us online or call our friendly customer service staff at 1-866-432-4443. We’re ready to help you!