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Why You Should Purchase a Warranty from a Direct Administrator

BY: Endurance
Buyer of the car shaking hands with the seller at a dealership

If you are looking for a way to keep your used car protected after your factory warranty expires, an extended warranty (more accurately known as a vehicle service contract) can help give you the coverage you need. However, not all warranties are created equal, and where you purchase your extended warranty coverage can make all of the difference. This is where the role of a direct administrator comes into play.

We’ll examine the definition of a direct administrator, the benefits of purchasing a warranty from one, and how purchasing an Endurance auto protection plan from us (a direct administrator) can help better protect your vehicle.

What Is a Direct Administrator?

When discussing extended warranties, an administrator is responsible for overseeing your warranty plan. This can include processing claims, providing customer service, and ensuring that the terms of the plan are upheld by the provider. By choosing to work with a direct administrator, you can get a better overall experience when dealing with claims and customer service questions with your extended warranty.

Endurance, being a direct provider, understands the simplicity that comes with helping customers one-on-one and how it helps us to build and maintain relationships by being a reliable service. When you purchase your warranty directly, you know exactly who you are dealing with, which makes asking questions when you need assistance much more personal. Often, there is a middleman that you don’t even know about until it comes down to filing a claim on your vehicle.

Benefits of Purchasing From a Direct Administrator

There are many great benefits to purchasing an extended warranty from an administrator. Direct administrators file their quotes, claims, and everything else in between. All this hard work is evidence that we care about our people and shows our customers that the price you pay is what you’re going to get out of it. Dealerships often raise rates, and customer care is not even there to make it worthwhile. Let’s take a closer look at the biggest benefits you get from purchasing a warranty from a direct administrator.

1. Direct Customer Support

One of the biggest benefits of purchasing a warranty from a direct administrator such as Endurance is the level of customer service you will receive. When purchasing a warranty through a car dealer or manufacturer, there are often layers of customer service you have to go through to file a claim, discuss deductibles, or have a question answered about your policy.

With an administrator, you will have a direct line of contact to make the claim process much quicker and easier. Extended auto warranties can be intimidating, so having someone you can trust to help you through the claim process is key to understanding your vehicle service contracts.

2. Flexibility and Customization

Another great reason to choose an administrator for your extended warranty needs is the flexibility and customization they can offer. Unlike dealership or manufacturer’s warranties, which are limited to specific extended car warranty plans, a direct administrator can work with you to ensure you get the best coverage for your specific budget.

Endurance understands the need for flexibility when it comes to extended auto warranties. That is why we provide various coverages, from exclusionary to basic driveline protection, to allow you to find the perfect coverage that fits your budget. They can also help you customize your coverage to offer add-ons such as roadside assistance, trip interruption, and other great services to keep you covered if you experience an unexpected breakdown.

3. Pricing

Direct administrators file their own quotes, claims, and everything else in between. All this hard work is evidence that we care about our people and shows our customers that the price you pay is what you’re going to get out of it. Dealerships often raise rates, and customer care is often not up to par with the increased warranty cost when compared to a direct administrator.

What Are Some Top Extended Warranty Providers?

Now that we have examined some of the key benefits of purchasing a warranty from a direct administrator, let’s review how Endurance compares to other providers.

Endurance Warranty Services

As the nation’s leading vehicle service contract provider, Endurance is a consumer favorite for affordable coverage options. We focus on reliability, transparency, and customer satisfaction to ensure our customers have a partner they can trust when protecting their vehicles beyond the manufacturer’s warranty.

Comprehensive Coverage

With a wide range of coverage options, Endurance vehicle protection plans are designed to give you comprehensive coverage for a wide range of components. This includes coverage for engines, transmissions, electrical systems, and many more. Endurance even offers mechanical breakdown insurance (MBI) designed specifically for drivers in California. With plans available for new and used vehicles, there is a plan for just about every coverage and budget need.

Industry-Leading Customer Service

In addition to great coverage options, Endurance is committed to delivering industry-leading service to each of its customers. With a dedicated support team that is here to assist every step of the way, you can have peace of mind that you are in great hands if you experience an unexpected mechanical breakdown.

Additional Benefits

Endurance is also well known for the great additional benefits that come with each of our coverage plans. These include 24/7 roadside assistance with towing and lockout services, rental car reimbursement, and trip interruption, which come standard with all plans. Take advantage of a 30-day money-back guarantee and choose your own certified repair facility from our list of RepairPal service partners. For a small fee, new customers can also activate our Elite Benefits, which provide complete tire coverage, key fob replacement, collision discounts, and more.


Another extended warranty provider, CARCHEX, offers a range of coverage options for new and used vehicles. CARCHEX’s main focuses are flexibility, affordability, and customer satisfaction, but unfortunately, the company is NOT a direct administrator of their plans.

Coverage Options

One of CARCHEX’s features is its wide range of coverage options. Like Endurance, CARCHEX offers plans ranging from basic powertrain coverage to near bumper-to-bumper coverage. CARCHEX also allows you to personalize your coverage to fit your specific vehicle and needs.

Customer Service

CARCHEX is known for its good customer service. With a team of knowledgeable representatives, it claims to be dedicated to helping its customers understand coverage options and make informed decisions when purchasing an extended warranty.

Additional Benefits

In addition to its range of coverage options, CARCHEX offers various benefits that its customers can enjoy. These include roadside assistance, rental car reimbursement, and trip interruption coverage.


Another notable provider of vehicle service contracts is CarShield. The company claims to pride itself on shielding its members from the high cost of automobile repairs by providing a wide range of plans. However, they are NOT a direct administrator of their coverage plans and act as a broker — American Auto Shield services their contracts.

Coverage Options

With five different automotive plans to choose from and specific coverage for motorcycles and ATVs, CarShield offers coverage for just about any four-wheeled vehicle. You can choose from affordable drivetrain-only protection all the way up to factory-like bumper-to-bumper coverage.


CarShield claims to be transparent about its pricing, with no hidden fees or surprises. By offering its customers a range of plans, CarShield allows its members to see what they will pay and what type of components will be covered with each plan.

Customer Service

CarShield’s customer service is rated well. The company prides itself on providing customer service at all times, and its focus on readily available customer service has earned it a reputation for responsiveness.

Extended Warranty FAQs

Who Is the Administrator of an Extended Warranty?

The administrator of an extended warranty is the company responsible for managing and servicing the warranty. They will handle all maintenance tasks, such as processing claims, providing customer support, and ensuring the terms of the warranty are upheld throughout the contract.

Can I Purchase My Own Extended Warranty?

Yes, you can purchase your own extended warranty from a direct administrator or other third-party provider. Unlike dealership and manufacturer warranties, you can purchase an extended warranty from a direct administrator for better coverage options at more affordable prices.

What Is the Best Auto Extended Warranty Company?

The best auto extended warranty company is going to be subjective to what you want to get out of your coverage. But Endurance Warranty offers a wide selection of affordable coverage plans, great additional benefits, and superior customer service to ensure you are taken care of every step of the way.

Start Protecting Your Vehicle Today

Choosing to purchase an extended warranty from an administrator offers a wide range of benefits that will make your extended warranty experience much easier. An administrator’s expertise, experience, and commitment to customer service will ensure that you will have a level of service and reliability you can trust when you need to file a claim or ask a question about your coverage.

At Endurance, we are the direct administrator of most of our plans, making us a good choice for those who want a company with expertise, experience, and commitment to customer satisfaction.

Choose from a wide variety of coverage options ranging from basic powertrain coverage all the way up to comprehensive protection similar to a new car’s factory warranty. We also offer options for vehicles over 20 years old, select luxury models, hybrids, and various commercial-use vehicles. All Endurance customers gain access to benefits, including 24/7 roadside assistance, rental car reimbursement, and trip interruption.

Find out more about Endurance coverage by requesting a FREE quote and visiting our online store for an instant price quote. You can also call (800) 253-8203 for personalized help from a plan advisor.

Check out our Endurance blog for expert-written articles on vehicle maintenance, car repairs, make/model reviews, warranty company comparisons, and more.

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