Frequently Asked Questions:
Topics and Questions
How do I use my coverage plan and benefits?
If your car requires service for components covered under your vehicle service contract, all you have to do is contact Endurance. We can help you find a licensed repair facility, or you can also search the RepairPal Certified shop network for a shop in your area. Contact our Customer Experience team at 866.432.4443.
In addition, if you break down, get a flat tire, run out of gas, or even lock your keys in the car, 24/7 roadside assistance can assist. Call for a tow truck through the Endurance Mobile app or reach out directly to roadside assistance at 877.488.2418.
How is Endurance different from other extended warranty or vehicle protection companies?
- Trust: As the direct administrator of our plans, Endurance handles everything from quote to claim with no middleman and no runaround. Our vehicle protection plans are crafted by certified mechanics and endorsed by actual customers.
- Expansive Coverage: Endurance provides the most comprehensive lineup of auto protection plans in the industry. We offer customizable plans for vehicles up to 20-years-old, maintenance benefits, high-mileage coverage, and salvaged or rebuilt car coverage.
- Value: We offer value-added benefits to help make a driver’s investment in vehicle protection worth it. Benefits such as 24/7 roadside assistance, key fob replacement, and car rental coverage all offer drivers peace of mind and safety for the road ahead.
- Technology: Our smartphone app allows drivers to submit a claim or review coverage – right from the palm of their hand.
Are your plans insured?
Our extended auto warranty plans are 100% insured by some of the nation’s largest and most respected insurance companies. Our insurance providers have been in this business for a very long time and are guaranteed to be there when you need them.
Where can I go for repairs that are covered by my vehicle service contract?
Unlike most extended warranties, Endurance auto protection plans are honored at any licensed repair facility anywhere in the nation. These facilities include dealerships, chain shops, or your local repair shop.
Even if you are away from home, your vehicle will still be covered when you need repairs. To connect customers with certified mechanics at shops nationwide, we have partnered with RepairPal, the largest auto repair certification provider. To find a local shop near you, visit repairpal.com/endurance.
I’ve found lower prices on the internet. Why should I buy coverage from you?
Consider both price and quality when shopping for an auto warranty or vehicle service contract. Look for a company that offers competitive rates, but do not be fooled by providers whose prices are far below the market standard. Such companies may rely on Risk Retention Groups as underwriters rather than insurance companies with a much longer history of paying claims and must adhere to strict government standards designed to protect consumers.
If the price is too low, it may signal that the company has not set enough money aside to guarantee that your claim gets paid when you need it. Select an auto protection plan provider with a strong reputation and long history. Since 2006, Endurance has offered drivers a trusted source for their vehicle protection needs – backed up by real customers, recommended by auto experts, and highly ranked on leading consumer review websites like Consumer Affairs, ConsumersAdvocate, Cars.com, Google, and Trustpilot.
How do towing and roadside assistance work?
You can access your 24/7 roadside assistance benefits through the Endurance Mobile app. All you need to do is provide the location and condition of your vehicle, and help will be on the way. You can also call Endurance roadside directly at 877.488.2418.