Driver Benefits Questions

• What number do I call when I need a repair?

  When something goes wrong, the easiest place to start is with your repair shop. Ask the service manager to call Endurance before any work begins so we can review the issue and provide authorization. They can report the claim directly by calling (877) 414-0134.

  If you’re not sure where to take your vehicle or just want help understanding your next steps, call us at (866) 432-4443, and we’ll walk you through it.

  If you’re dealing with a breakdown rather than a shop repair, your plan includes 24/7 roadside assistance. Contact the roadside assistance provider listed in your contract, or call (866) 432-4443 and select the ‘Roadside Assistance’ option. You can also log in to the Endurance Customer Portal to find your provider’s contact information and get back on the road faster.

• Is roadside assistance really available 24/7?

  Yes! Roadside assistance is available around the clock through the provider listed in your vehicle service contract, though response times may vary by location. Whether it’s the middle of the night or a holiday weekend, help is available when you need it.

  When you call, simply provide your location and a description of your vehicle’s condition, and your provider will dispatch the appropriate assistance. If your vehicle needs to be towed, roadside assistance covers the tow to the nearest licensed repair facility.

  To access your provider’s contact information or review your roadside details, log in to the Endurance Customer Portal. You can also call us at (866) 432-4443 and select the ‘Roadside Assistance’ option.

• How does trip interruption work?

  Trip interruption is a reimbursed benefit. If a covered breakdown leaves your vehicle inoperable more than 100 miles from home, Endurance may reimburse you up to $150 per day for up to 3 days (up to $450 total) to help cover meals and lodging while your vehicle is being repaired.

  Log in to the Endurance Customer Portal to view your contract and full benefit details.

• How do I get reimbursed for roadside assistance?

  Access your account through the Endurance Customer Portal to find your roadside assistance details, or call our customer experience team at (866) 432-4443 if you need help locating your provider’s information.

  If your vehicle becomes disabled and you arrange roadside assistance on your own, you may still qualify for reimbursement. Log in to the Endurance Customer Portal to review your contract and follow the reimbursement instructions.

• How do I use my roadside assistance benefits?

  You can access your roadside benefits anytime through the Endurance Customer Portal. Just review your account information or vehicle service contract to find your towing provider’s number, then give the dispatcher your Endurance contract details—and help will be on the way!

  Please note that customers are entitled to one service per 72 hours. We recommend saving your roadside provider’s phone number for easy access.

  You can also call the Endurance customer experience team at (866) 432-4443 and select the ‘Roadside Assistance’ prompt.

• How do I use my Elite Benefits?

  In addition to standard benefits like 24/7 roadside assistance, rental car reimbursement, and trip interruption coverage, your Endurance plan includes a complimentary year of Elite Benefits—a $2,000 value packed with added protection.

  These perks include key fob replacement, complete tire coverage, up to $500 in windshield repair, and a collision discount of up to $500 per accident.

  To make the most of your benefits, refer to your Elite Benefits membership contract for full terms and conditions. You can also read this step-by-step guide on how to request reimbursement for each benefit.

• What number do I call for roadside assistance?

  Your roadside assistance provider’s contact information is listed in your Endurance vehicle service contract.

  The quickest way to find it is to log in to the Endurance Customer Portal, where your plan details and provider information are available anytime, on any device.

  You can also call Endurance directly at (866) 432-4443 and select the ‘Roadside Assistance’ option.

  Whether you’re dealing with a breakdown, a flat tire, a dead battery, or any other roadside issue, we’ll make sure you get connected to the right help quickly.

• What is included in Endurance Elite Benefits?

  Endurance customers who purchase a vehicle service contract are eligible to enjoy a year’s worth of Elite Benefits, designed to provide you with even more valuable protection. These benefits include:

  Tire Coverage – Repair or replace up to four tires for damage due to road hazards (up to $150 per occurrence).

  Key or Key Fob Replacement – If you lose your car key or remote key fob, we will cover up to $500 for the repair or replacement.

  Collision Repair Discount – While we don’t offer insurance coverage, you can still receive up to $500 per incident to repair your vehicle if you’ve been involved in an accident.

  Windshield Repair – With Elite Benefits, eligible drivers can get up to $500 to cover windshield repairs caused by common road hazards.

  To learn about the process for receiving reimbursement for these benefits, visit the Endurance blog. For comprehensive details and to understand the full scope of your coverage, please refer to your Elite Benefits membership contract.

• How do I use my coverage plan and benefits?

  If your car requires service for components covered under your vehicle service contract, search the VIP Repair Network to find a certified repair shop in your area.

  If you break down, get a flat tire, run out of gas, or lock your keys in your car, you can use the 24/7 roadside assistance benefits that come standard with your plan. Contact the roadside provider listed in your Endurance contract, or log in to the Endurance Customer Portal to find your provider’s information.

  Depending on your plan, you may also have access to Elite Benefits, which includes extras like tire repairs or replacements, key fob replacement, collision repair discounts, and windshield repair. Log in to the Customer Portal to review which benefits are included with your specific plan.

• How is Endurance different from other extended warranty or vehicle protection companies?

  1. Trust: As the direct administrator of our plans, Endurance handles everything from quote to claim with no middleman and no runaround. Our vehicle protection plans are crafted by certified mechanics and endorsed by actual customers.
  2. Expansive Coverage: Endurance provides the most comprehensive lineup of auto protection plans in the industry. We offer customizable plans for vehicles up to 20-years-old, maintenance benefits, high-mileage coverage, and salvaged or rebuilt car coverage.
  3. Value: We offer value-added benefits to help make a driver’s investment in vehicle protection worth it. Benefits such as 24/7 roadside assistance, key fob replacement, and car rental coverage all offer drivers peace of mind and safety for the road ahead.
  4. Technology: Our smartphone app allows drivers to submit a claim or review coverage – right from the palm of their hand.

• Are your plans insured?

  Endurance vehicle service contracts (VSCs) are backed by highly rated insurers, meaning the funds to pay your covered claims are protected even in unexpected circumstances. This provides an added layer of financial security and ensures Endurance can deliver on its commitments to customers.

  It’s worth noting that a vehicle service contract is not the same as insurance. A VSC is an agreement between you and Endurance that outlines what repairs are covered and how claims are handled.

  If you have questions about how our plans are structured or what protections are in place, our team is happy to walk you through it. Call us at (866) 432-4443.

• Where can I go for repairs that are covered by my vehicle service contract?

  Endurance plans are honored at any licensed repair facility in the nation, including dealerships, chain shops, and local independent shops. You’re not locked into a specific network, so even if you’re away from home, you’re covered.

  To find a certified shop near you, use the VIP Repair Network search page. You can also access the shop search directly from the Endurance Customer Portal by selecting ‘Find a Repair Shop’ on the Overview tab.

  If you’re ready to schedule a repair, the Customer Portal also includes a built-in repair scheduler. Click ‘Start a Claim’ on the Overview tab and tap ‘Get Started’ for step-by-step guidance to locate nearby participating facilities, understand what information you’ll need before your visit, and prepare for the repair process.

  A few things worth having on hand before you arrive: your VIN, current mileage, and your Endurance plan ID or contract number. Providing these upfront helps the shop contact Endurance quickly to confirm coverage and get authorization without unnecessary delays.

• I’ve found lower prices on the internet. Why should I buy coverage from you?

  Consider both price and quality when shopping for an auto warranty or vehicle service contract. Look for a company that offers competitive rates, but do not be fooled by providers whose prices are far below the market standard. Such companies may rely on Risk Retention Groups as underwriters rather than insurance companies with a much longer history of paying claims and must adhere to strict government standards designed to protect consumers.

  If the price is too low, it may signal that the company has not set enough money aside to guarantee that your claim gets paid when you need it. Select an auto protection plan provider with a strong reputation and long history. Since 2006, Endurance has offered drivers a trusted source for their vehicle protection needs – backed up by real customers, recommended by auto experts, and highly ranked on leading consumer review websites like Consumer Affairs, ConsumersAdvocate, Cars.com, Google, and Trustpilot.

• How do towing and roadside assistance work?

  Roadside assistance is included as a standard benefit with your Endurance plan, available 24/7 wherever you are. Whether you’ve broken down, got a flat tire, run out of gas, or locked your keys in the car, help is just a call away.

  To access your benefits, contact the roadside assistance provider listed in your vehicle service contract. Log in to the Endurance Customer Portal to find your provider’s contact information and view your full contract details. You can also call Endurance directly at (866) 432-4443 and select the ‘Roadside Assistance’ option.

  When you call, simply provide your location and a description of your vehicle’s condition, and your provider will dispatch the appropriate assistance. If your vehicle needs to be towed, roadside assistance covers the tow to the nearest licensed repair facility so your car can be assessed and repaired without added hassle.

  Depending on your plan, you may also have access to additional benefits through Elite Benefits, such as rental car reimbursement while your vehicle is being serviced. Log in to the Endurance Customer Portal to review what’s included with your specific plan.