The other day we had a customer on the phone who called in asking for more details about our company. She was interested in extended coverage for her vehicle because it was about to turn 7-years old. She had seen our television commercials and decided to look us up on the internet. She admitted that we ‘looked great’ but there was one thing she was worried about: our Endurance Warranty complaints.
At Endurance, we are not afraid to address the subject of Endurance Warranty complaints. In fact, we’ve done it twice before. We truly believe that you should research a company as much as you can before buying a product or service. However, there are certain situations when you shouldn’t put too much faith in customer complaints or reviews.
Because we take Endurance Warranty complaints so seriously, we asked her to tell us what she had read and where she had read it. She happily guided us right to the review in question.
The review was on a website complaintsboards.com and featured a review that stated that we were not accredited members of the Better Business Bureau (with an “F” rating) and that we were merely a scam. We understood why she was concerned about these Endurance Warranty complaints, we were concerned as well.
Endurance Warranty complaints: Are you a member of the BBB?
Our customer was just as confused as we were with the comment regarding our BBB rating. She had earlier seen that we were Rated on the BBB’s own webpage. This wasn’t a concern to her exactly, but was still somewhat confusing.
Endurance Warranty complaints: Are you a scam?
We addressed her second issue once the first was resolved. In this complaint, the reviewer used the words ‘Endurance Warranty Services scam’ 5-times. Now this might not seem like a lot, but when the review is only 8-sentences long, it means that that phrase was used in more than half of the review. This means one of two things: either somebody was REALLY upset with us or it was a fake review. We clicked on the user’s profile and they only had one review posted and an inactive account for over 3-years. Our customer quickly figured out that this was not a real review.
We are not telling you to disregard every one of our Endurance Warranty complaints, but know that if they are a legitimate complaint, they are already being handled accordingly.
We take pride in the reputation that we have built and countless customers will back us up on this. With our 99.9% satisfaction rate, we don’t get everything right all the time, but we try our best to.
If you have concerns about any Endurance Warranty complaints, please let us know in the comments section below. We are more than happy to address any situation to better serve our customers.
You’re in good hands when you choose coverage from Endurance, and we will continue to do our very best to please our customers. Call us today to get your free quote or to get more information on our company and products!