Consumer review websites, like BBB or Trustpilot, are online platforms where everyday customers of a business can share their opinions and experiences about products, services, or companies. These websites serve as valuable resources if you are looking to make informed purchase decisions.

Customers who have purchased a product, engaged in a service, or used a business can log on to these websites and provide detailed feedback. They often rate their experiences using a star system or a numerical scale, accompanied by written reviews. This feedback can aid you in assessing the quality and reliability of a product or service. Businesses can also gain valuable insights into customer satisfaction and areas of improvement, and they often engage with reviewers to address concerns or offer feedback.

All in all, consumer review websites are powerful tools, offering a way for consumers to make well-informed decisions and encouraging business excellence in the marketplace.