Frequently Asked Questions:
General Help

Topics and Questions

  • How can I update my personal information?

    If you have recently moved or changed your phone number, you’ll want to make sure Endurance has the most up-to-date contact information on record for your vehicle service contract.

    To update your address, phone number, or any other personal details on your Endurance account, contact our customer experience team at (866) 432-4443. Please note it may take up to 24 hours for any updates to reflect on your account. Our agents are eager to assist you and are available Monday through Friday from 8 AM to 5 PM CST.

  • What is RepairPal?

    RepairPal is an online platform that connects car owners with certified and trustworthy auto repair shops. It enforces a stringent quality control process for its network partners to ensure they deliver top-notch services. Through this extensive network of certified shops, drivers can easily find reliable car repair services nearby.

    Endurance Warranty takes pride in being a RepairPal Network Partner. This collaboration grants our customers access to RepairPal’s network of thousands of vetted and certified repair shops and mechanics across the United States. This partnership offers Endurance customers the added assurance that they are covered wherever their journeys may lead. Discover a certified repair shop near you.

  • Are there maintenance requirements for keeping my extended car warranty valid?

    Yes, there are usually maintenance requirements for keeping your extended car warranty valid.

    When considering buying an extended warranty for a used car, it is crucial to understand that fulfilling your obligations under the vehicle service contract goes beyond simply paying the extended car warranty cost. It is imperative to adhere to the maintenance requirements to keep the warranty valid. The specifics of these requirements may differ based on the terms and conditions of your vehicle service contract. They are typically put in place to ensure the car is maintained correctly and in excellent working order.

    One common maintenance requirement is adhering to the manufacturer’s recommended maintenance schedule. This usually includes regular oil changes, tire rotations, and other routine maintenance tasks. By following this schedule, you keep your warranty valid and help prevent potential mechanical breakdowns.

    Another requirement may be to have any repairs or maintenance work done by an ASE Certified mechanic, repair shop, or at an authorized dealership. This ensures that the work is done correctly and meets the necessary standards. It also helps to protect against any potential warranty disputes that may arise if unauthorized repairs are performed.

    Additionally, some extended car warranties for used vehicles may require you to keep records of all maintenance and repairs performed on the car. This documentation proves that you have complied with the maintenance requirements and can be helpful in the event of a warranty claim.

    It is a good idea to carefully review the terms and conditions of your extended auto warranty to fully understand the maintenance requirements and make the most of your warranty coverage. Whether you buy your auto warranty from a dealership or a third-party provider, failure to meet these requirements may result in the auto protection plan being voided, meaning you would be responsible for any replacements or repair costs that arise.

  • Can an extended warranty on a used car be transferred if I sell the vehicle?

    Yes, an extended car warranty on a used car can be transferred if you sell the vehicle. This is excellent news for anyone considering selling their used car. An extended warranty gives extra protection and peace of mind to both the buyer and seller. So, if you decide to part ways with your vehicle, you can often transfer the extended warranty to the new owner.

    However, the transferability of the warranty depends on the specific terms and conditions set by the warranty provider. Some auto protection plans are transferable to new owners, while others are not. Review the vehicle service contract before buying an extended warranty for a used car. Additionally, contacting the provider is crucial to learn about transferability options, fees, and requirements. 

    Transferring the extended warranty is a straightforward process. Typically, you will need to contact the dealership or third-party warranty provider and inform them about the change in ownership. They will guide you through the steps and paperwork required for the transfer. Some warranty providers may charge a fee for the transfer, so it’s best to ask about any additional costs involved in addition to the extended warranty cost.

    Once the transfer is complete, the new owner can enjoy the benefits of the extended auto warranty. This is a significant advantage for buyers because it protects them from unexpected repairs and the costs of mechanical breakdowns. It also adds credibility to your vehicle, assuring buyers that it has been well-maintained and is covered in case of any unforeseen issues. Ultimately, a transferable extended auto warranty helps you make the most out of your warranty coverage.

  • Should I buy an extended warranty on a used car?

    When considering whether to buy an extended warranty on a used car, whether it’s from a dealership or a third-party provider like Endurance Warranty, there are a few factors to consider. 

    Condition: It’s essential to assess the reliability and condition of the used car you are purchasing. If the vehicle is known for having frequent mechanical issues, is older, or has high mileage, an extended auto warranty could provide you with peace of mind and financial protection against unexpected repairs.

    Cost of Repairs: It is important to consider the overall cost of potential repairs and assess whether you can cover any unexpected expenses out of pocket. There are a variety of auto protection plans available with different levels of coverage, each with its own pricing, terms, and inclusions. 

    For example, a powertrain warranty is a suitable option if you can cover minor expenses on your own but may struggle with more significant costs, such as engine or transmission repairs. However, if you own a higher-end luxury vehicle, you might explore more comprehensive vehicle service contract options to safeguard yourself against potentially costly bills.

    Warranty Cost: You should evaluate the used car extended warranty cost and compare it to the potential cost of repairs without the warranty and how long you intend to keep the vehicle. Consider the deductible, coverage limits, and the length of the contract. It’s also worth noting that some extended car warranties may restrict the types of repairs and replacements covered or require you to use specific repair shops.

    Risk Tolerance: If you prefer to have the added security of an auto warranty and are willing to pay for it, then purchasing an extended warranty may be a good idea. However, if you are confident in the car’s reliability and are comfortable with the potential costs of repairs, you may choose to forgo the extended warranty.

    An extended warranty on a used car can provide peace of mind and financial protection against unexpected repairs, especially if you intend to make the most of your coverage. However, it’s essential to carefully consider the car’s reliability, the cost of repairs, the cost of the warranty, and your personal preferences before deciding.

  • What is an extended auto warranty?

    Simply put, an extended auto warranty is a vehicle service agreement. It covers the financial costs for car repairs and replacement parts after the manufacturer’s warranty expires. The extended auto warranty provider will cover the vehicle’s repair costs for a low monthly payment. This financial safety net gives used car buyers peace of mind that they will not have to pay for expensive car repairs out of pocket.  

    Car owners can buy an extended car warranty through a dealership or third-party provider. However, only a car manufacturer can technically “extend” the original factory warranty. An extended warranty is more accurately known as a vehicle service contract (VSC) or an auto protection plan. 

    Warranty companies offer various levels of extended warranty coverage. This ranges from comprehensive coverage, similar to a bumper-to-bumper warranty, to a more limited powertrain warranty. Each plan covers different costs. Therefore it is essential to read the fine print. Knowing exactly what is covered is necessary before signing an extended warranty plan agreement. 

    It’s important to shop around when buying an extended warranty. The cost of an extended auto warranty varies. Pricing depends on the provider and factors such as the level of coverage and the vehicle’s make and model. Compare extended auto warranty prices to get the best vehicle coverage. Look for an extended vehicle warranty that fits your budget and driving style. 

    Many third-party providers offer bonus benefits with their auto extended warranty costs. These include 24/7 roadside assistance and towing, rental car reimbursement, and the ability to choose your ASE Certified repair shop. These benefits come at no extra cost.

  • What is mechanical breakdown insurance?

    Mechanical breakdown insurance (MBI) is a type of insurance that covers the cost of repairs and replacements to mechanical components of a vehicle. MBI covers any vehicle component that fails due to a mechanical or electrical breakdown, such as a worn part or faulty component. This type of insurance differs from traditional auto insurance, which typically covers damages caused by an accident or collision and is only required in the state of California. MBI can help pay for parts and labor costs associated with repairing or replacing a vehicle component if it breaks down due to a mechanical or electrical issue.

    MBI may also cover towing and rental car expenses that may be associated with the breakdown. Depending on the policy, rental car coverage may be limited to a certain amount of time or a specific amount. It may also cover costs associated with a trip interruption if the vehicle breaks down while away from home.

    MBI coverage can be offered as an add-on to existing auto insurance policies, so reviewing the policy details is important to determine the extent of coverage provided. Sometimes, MBI may be a stand-alone policy or part of a comprehensive auto policy. It may also be offered as an extended warranty or auto protection plan for newer vehicles.

    No matter the type of coverage, MBI can provide peace of mind and financial protection for car owners in the event of a mechanical breakdown.

  • Why is mechanical breakdown insurance only offered in California?

    The state of California offers mechanical breakdown insurance (MBI) as a way to protect consumers from the unexpected costs associated with owning a vehicle. Like an auto protection plan or extended warranty, mechanical breakdown insurance provides coverage for the costs of repairs of mechanical malfunctions that are not covered by the manufacturer’s warranty. For example, if a car’s engine needs to be replaced, it may cost thousands of dollars. However, the repair costs may be covered under an MBI policy, making it an excellent financial security for vehicle owners.

    California has stringent car insurance laws in place, which can make it more expensive for residents to purchase traditional auto insurance policies. Mechanical breakdown insurance is meant to provide an affordable option for those who may not be able to afford the expensive coverage offered by conventional auto insurance. Additionally, many repairs typically covered by mechanical breakdown insurance are usually excluded from traditional auto insurance policies.

    California also offers mechanical breakdown insurance to encourage drivers to maintain their vehicles. Since this type of insurance covers repairs, it encourages drivers to maintain their vehicles to prevent breakdowns and maintain the performance of their cars. This helps to reduce the number of breakdowns that occur due to poor maintenance, which can reduce traffic delays and the number of accidents on the road.

    Endurance offers MBI coverage to California residents – with a number of affordable coverage options depending on your vehicle and needs. Call (800) 253-8203 to request a free quote or shop online today.

  • What does a Honda extended warranty cover?

    Unlike Honda’s factory warranty, which covers all parts of the vehicle when you buy a new car, the extended Honda warranty offered by Honda dealerships is a limited warranty. Although there are advantages, Honda’s extended auto warranty contract does not include the comprehensive or ‘bumper-to-bumper’ coverage that the factory warranty offers. Typically, these warranties are only available to certified pre-owned vehicles or cars still covered by the factory warranty and only repair or replace a limited number of vehicle components.

    What Is Included?

    Honda’s extended warranties, also known as Honda Care, typically cover repairs and replacements for a variety of components, depending on the vehicle service contract terms and conditions. However, the protected parts and systems vary based on the tier of coverage for which the vehicle qualifies. For example, the Honda Plus Comprehensive Plan, their exclusionary extended warranty option, covers the costs of:

    • Engine
    • Transmission
    • Drive Axles
    • Brakes
    • Suspension
    • Steering
    • Electrical Systems
    • Heating and Cooling
    • Fuel System


    In addition, when you buy a car with the Honda Care extended warranty, you will enjoy peace of mind with additional perks such as roadside assistance and towing services.

    What Is Excluded?

    Certain parts are not eligible for coverage within the Honda extended auto service contract, such as body parts, tires, maintenance materials, glass, trim, carpet, and decorative items. However, the extended car warranty exclusions are not limited only to these, and to get the most out of your plan, you should review your auto protection plan for terms, conditions, and details.

    Explore Other Options

    Having a vehicle protection plan is a wise investment. Unfortunately, many drivers are ineligible for the Honda extended warranty. If you’re interested in buying an extended warranty for your Honda, Endurance has several auto protection plans available to fit a variety of budgets, models, and driving styles with minimal exclusions. Shop online to find a plan that fits your needs today!

  • Can I cancel my Honda extended warranty?

    Like most car dealerships, Honda provides a factory warranty with every new car they sell. This basic coverage lasts for three years or 36,000 miles. If you’ve purchased Certified Pre-Owned (CPO) vehicle, your purchase comes with a HondaTrue Limited Warranty. If you’d like more protection, you can buy a Honda Care extended warranty. This plan can extend your coverage up to eight years beyond the original purchase date. An extended car warranty can be a wise investment and is a great way to save money and budget for unexpected car repairs. 

    Although buying an extended warranty can have advantages by covering the cost of expensive repairs, sometimes the fit just isn’t right, you won’t be able to maximize the benefits, or the auto protection plan cost isn’t worth it. If you’ve signed up for a Honda extended warranty and are experiencing buyer’s remorse, you may wonder if the car warranty is worth it and if you can cancel your warranty coverage. 

    Can I Cancel My Honda Extended Warranty?

    You can cancel your Honda warranty anytime, for any reason, without penalty or additional cost. 

    How Can I Cancel My Honda Extended Warranty?

    Canceling your Honda warranty is a simple process. You can contact or visit the Honda dealership where you purchased the Honda Care extended warranty or contact Honda directly to let them know your intent to cancel. Sometimes, they’ll ask you to fill out a form, which you may need to do in person. 

    By canceling your Honda vehicle service contract, you will no longer be eligible for any of its benefits, such as coverage for mechanical and electrical repairs. You will be responsible for paying out of pocket for any repairs. You may not be able to re-active your warranty contract with Honda. However, you may find more budget-friendly, comprehensive auto protection plans through a third-party provider, such as Endurance Warranty.

    If you purchase a vehicle protection plan from Endurance, we offer a 30-day money-back guarantee and flexible payment options. Call (800) 253-8203 for a free quote, or shop online now.

  • How much does a Honda extended warranty cost?

    Like most automakers, Honda does not make the cost of their auto warranties publicly available. This is because there is no “one-size-fits-all” answer to the cost of Honda vehicle protection plans. Instead, a variety of factors influence the final cost of the coverage plan. Therefore, drivers should contact their local dealership for more information about various coverage plans, what the warranty covers, and Honda warranty costs.

    However, Honda owners have reported their Honda warranties costing anywhere from $1,000 to $3,000.

    What Impacts the Price of an Extended Car Warranty for a Honda?

    Even with a notoriously reliable Honda, eventually, all cars need repair, making an extended warranty a wise investment. When you’re buying an extended warranty, the price is not set in stone. The cost of an extended car warranty for a Honda vehicle will depend on a variety of factors, such as:

    • Model
    • Year
    • Mileage
    • Deductible
    • Term length
    • Coverage level
    • Existing warranty

    While there are advantages of an extended warranty, Honda’s warranty coverage does not provide the same comprehensive, bumper-to-bumper coverage as a factory warranty. The Honda Care extended warranty is limited, only covering the cost of repairs of specific parts and components. You can also choose your contract length. Term lengths can extend protection from as short as 3 years/80,000 miles or as long as 8 years/120,000 miles after your manufacturer warranty expires.

    Buying an auto protection plan that includes the covered repairs you’re looking for is essential, as each vehicle service contract has different terms and conditions. For example, if you don’t mind paying out-of-pocket for air conditioning repair but costly engine or transmission repairs would break your budget, you can select a plan that fits those needs to get the most out of your plan.

    Get a Quote for a Honda Auto Protection Plan Today

    Customizable vehicle service contracts are available through third-party companies like Endurance. These coverage options allow you to tailor a coverage plan to your needs, driving style, and budget. Shop now to explore the cost of a Honda auto protection plan with Endurance.

  • Should I buy a car extended warranty?

    Whether or not you should buy a car extended warranty depends on several factors, including the age and condition of the vehicle, your budget, and the cost and coverage of the extended warranty.

    Generally speaking, consider investing in an extended warranty or auto protection if you have a used vehicle, an older car, or a high-mileage vehicle. Older vehicles typically require more maintenance and repairs to keep them running smoothly, which can add up quickly. Unfortunately, many manufacturers extended warranties include exclusions and limitations, which frequently don’t cover the vehicles that often need it the most.

    However, auto protection plans through third-party providers, also known as vehicle service contracts (VSC), can provide financial protection against unexpected costly mechanical breakdowns for a broader range of makes, models, model years, and driving styles. Depending on the coverage plan, it may even cover routine maintenance costs.

    Plus, with Endurance, all plans also come with additional benefits, including 24/7 roadside assistance, car rental reimbursement, and trip interruption coverage, giving you peace of mind that you’re taken care of whenever you’re in need.

    On the other hand, if you have a newer car, the original manufacturer’s warranty may be enough to cover any repairs or replacements you may need. This warranty usually covers major components such as the engine, transmission, and electrical systems for a limited period of time.

    Ultimately, each person should research the various coverage options available and make an informed decision that’s best for you and your vehicle.

  • Can I ignore my check engine light?

    In short, no. Although a check engine light isn’t necessarily a reason to panic, you should never ignore any of the dashboard warning lights. Even if the problem doesn’t seem severe, ignoring your check engine light can void a warranty, decrease fuel efficiency, release pollutants into the environment, or cause unnecessary stress on your vehicle’s systems, leading to irreparable damage.

    The check engine light is a part of your vehicle’s onboard diagnostics (OBD) system, the complex electronic system that monitors and analyzes your vehicle’s performance. If anything within your car isn’t working as it should, your vehicle will record a “trouble code” and light up the applicable warning light on the dashboard.

    The check engine light is tied to the engine and the emissions systems, which includes a wide range of repairs. You can see the check engine light for something as minor as a faulty fuel cap or an expensive vehicle repair, such as a transmission replacement.

  • What does the check engine light or service engine soon mean?

    The “service engine soon” light indicates that upcoming vehicle maintenance is due. This can indicate service is required for an oil change, air filter, or transmission fluid service. The “check engine” light (CEL) is more urgent than the service engine soon light. This indicator lets you know that there is something that needs your attention in your engine or emissions system. The problem can range from minor, like a loose gas cap, to expensive engine repairs, like a cylinder head assembly.

    You can determine the severity of the issue based on how the check engine light appears on your dashboard:

    Solid Yellow or Orange: The issue is likely minor if the check engine light is solid yellow or orange. However, you should get to an ASE Certified technician or repair shop within the next 100 miles.

    Solid Red: The issue is more severe so pay attention to how your vehicle performs. If you detect no change in vehicle performance, it may be safe to continue driving to get to an engine service repair center.

    Blinking: If your check engine light is blinking, pull over immediately, turn off your engine, and call your roadside assistance provider. This can indicate a misfiring engine and unburned fuel may get into the exhaust system causing catastrophic damage.

    Whether you see a check engine or service engine soon light, ignoring it can cause unnecessary stress and damage to your vehicle and can potentially void a warranty.

  • How do I reset my check engine light?

    If you’ve already made necessary repairs to your vehicle and your check engine light has not reset, you can try to do so yourself. However, if you didn’t complete the repairs or fix the right components, manually resetting the check engine light can fail, or worse, lead to expensive engine repairs. Additionally, if you clear a check engine light before a state-required emissions inspection, your vehicle may fail the inspection.

    It may be time to take your vehicle to an ASE Certified repair shop or a trusted mechanic to prevent further damage or voiding your warranty. However, there are three easy tricks to turn your check engine light off manually:

    1. Go for a drive. Most vehicles reset their check engine light cycle every 50-100 miles.
    2. Turn it off and on. Put the key in the ignition and turn your vehicle on for two seconds, then turn it off for two seconds. Repeat two to four times.
    3. Disconnect the battery. You can try to force the vehicle to reset by disconnecting the battery, which will reset most of the error codes, warning lights, radio, and anti-theft settings.
  • Do I need an extended auto warranty if I am still covered by the manufacturer?

    Manufacturer coverage lapses over time, but you can protect your car throughout its life by buying an extended auto warranty. Many such warranties can pay for themselves in a single costly repair, and continue to cover you far beyond that. When you buy an extended auto warranty that is transferable, you also increase the resale value of your car and make it more attractive to potential buyers. If given the option, wouldn’t you choose a car that came guaranteed against repair costs? It is less expensive to purchase an extended auto warranty early in the life of your car. Extended warranties begin after the manufacturer’s warranty expires, protecting your vehicle for as long as you own it. To avoid interruption in coverage, and to get the lowest price, you should purchase an extended warranty early. The more coverage you have left on the factory warranty, the less you have to pay for extended coverage.

  • How do I buy an extended auto warranty?

    We’ve worked hard to make the process of choosing and buying a vehicle service contract as easy as possible. To get started, simply request a free quote or call us at (800) 253-8203. You can also shop our online store to see an instant price quote. It’s a quick process and pays off right away in protection and peace of mind.

  • What is a VIN?

    A Vehicle Identification Number (VIN) is a 17-character code unique to your vehicle. To find your VIN, look in the following places: The vehicle registration or title, your insurance card, the driver’s side dashboard or door jamb, or the front of the engine block under the hood.

  • Is there a mileage restriction with your coverage plans?

    Endurance offers plans for all vehicles 20 years old or newer with no mileage limitations. Our team can work with you to customize a plan that fits your needs and budget.

  • Does my vehicle need an inspection to purchase a contract?

    You are not required to get a vehicle inspection when choosing a coverage plan, but it is recommended.

  • What are pre-existing conditions, and what if my vehicle has them?

    A pre-existing condition is one that, within all reasonable mechanical probability relates, to the mechanical condition of your vehicle prior to contract issuance or before the expiration of the waiting period. Failures that occur or begin to occur before the expiration of the waiting period are not eligible for coverage under your contract.

  • How do I use the Endurance Mobile app, and what can I access?

    With the Endurance Mobile app, you will have access to key information at the palm of your hand, including:

    • Contract and coverage details
    • Real-time updates about the status of your claim(s)
    • 24/7 roadside assistance and towing
    • Direct customer service
    • Elite Benefits details (if activated)

    Download from the Google Play Store for Android phones or the Apple App Store for iPhone (iOS).

  • Can I reach you 24 hours a day?

    Endurance roadside assistance is available to provide emergency support 24/7, wherever you are if your vehicle breaks down. For assistance, please use the Endurance Mobile app to get in touch with your roadside service provider or refer to your vehicle service contract for more information.

    If you need further help, our customer service team is available at (866) 432-4443 from Monday to Friday, 8 AM to 5 PM CST. You can also contact us via email at [email protected].

  • Can I cancel my extended vehicle warranty?

    Canceling Your Endurance Warranty Vehicle Service Contract

    Every Endurance Warranty auto protection plan or vehicle service contract (VSC) comes with a 30-day money-back guarantee. Your first 30 days after purchasing your new VSC is a review or waiting period. We encourage you to use this time to carefully read your contract details and discuss it with your family to ensure it is the right decision for you.

    If you decide to cancel for any reason, call our customer experience team at (866) 432-4443. If you haven’t used your contract, we can cancel your contract and fully refund your payment.

    Canceling Endurance After 30 Days

    You may cancel your auto protection contract at any time. This includes after the first 30 days or if the vehicle is sold, lost, stolen, or destroyed. To do this, you must notify us in writing and submit a cancellation request. This must include a Federal Odometer Statement or notarized affidavit verifying the mileage at the time of the request.

    If you’ve filed a claim or are beyond the first 30 days of purchase, you may receive a prorated refund, less an administrative fee and the total amount of approved claims. Your prorated refund amount is based on the number of active months or the number of miles driven before the cancellation request.

Get started with a FREE quote.

        Get a FREE Quote