Frequently Asked Questions:
General Help

Topics and Questions

  • Can I Ignore My Check Engine Light?

    In short, no. Although a check engine light isn’t necessarily a reason to panic, you should never ignore any of the dashboard warning lights. Even if the problem doesn’t seem severe, ignoring your check engine light can void a warranty, decrease fuel efficiency, release pollutants into the environment, or cause unnecessary stress on your vehicle’s systems, leading to irreparable damage.

    The check engine light is a part of your vehicle’s onboard diagnostics (OBD) system, the complex electronic system that monitors and analyzes your vehicle’s performance. If anything within your car isn’t working as it should, your vehicle will record a “trouble code” and light up the applicable warning light on the dashboard.

    The check engine light is tied to the engine and the emissions systems, which includes a wide range of repairs. You can see the check engine light for something as minor as a faulty fuel cap or an expensive vehicle repair, such as a transmission replacement.

  • What Does the Check Engine Light or Service Engine Soon Mean?

    The “service engine soon” light indicates that upcoming vehicle maintenance is due. This can indicate service is required for an oil change, air filter, or transmission fluid service. The “check engine” light (CEL) is more urgent than the service engine soon light. This indicator lets you know that there is something that needs your attention in your engine or emissions system. The problem can range from minor, like a loose gas cap, to expensive engine repairs, like a cylinder head assembly.

    You can determine the severity of the issue based on how the check engine light appears on your dashboard:

    Solid Yellow or Orange: The issue is likely minor if the check engine light is solid yellow or orange. However, you should get to an ASE Certified technician or repair shop within the next 100 miles.

    Solid Red: The issue is more severe so pay attention to how your vehicle performs. If you detect no change in vehicle performance, it may be safe to continue driving to get to an engine service repair center.

    Blinking: If your check engine light is blinking, pull over immediately, turn off your engine, and call your roadside assistance provider. This can indicate a misfiring engine and unburned fuel may get into the exhaust system causing catastrophic damage.

    Whether you see a check engine or service engine soon light, ignoring it can cause unnecessary stress and damage to your vehicle and can potentially void a warranty.

  • How Do I Reset My Check Engine Light?

    If you’ve already made necessary repairs to your vehicle and your check engine light has not reset, you can try to do so yourself. However, if you didn’t complete the repairs or fix the right components, manually resetting the check engine light can fail, or worse, lead to expensive engine repairs. Additionally, if you clear a check engine light before a state-required emissions inspection, your vehicle may fail the inspection.

    It may be time to take your vehicle to an ASE Certified repair shop or a trusted mechanic to prevent further damage or voiding your warranty. However, there are three easy tricks to turn your check engine light off manually:

    1. Go for a drive. Most vehicles reset their check engine light cycle every 50-100 miles.
    2. Turn it off and on. Put the key in the ignition and turn your vehicle on for two seconds, then turn it off for two seconds. Repeat two to four times.
    3. Disconnect the battery. You can try to force the vehicle to reset by disconnecting the battery, which will reset most of the error codes, warning lights, radio, and anti-theft settings.
  • Do I need an extended auto warranty if I am still covered by the manufacturer?

    Manufacturer coverage lapses over time, but you can protect your car throughout its life by buying an extended auto warranty. Many such warranties can pay for themselves in a single costly repair, and continue to cover you far beyond that. When you buy an extended auto warranty that is transferable, you also increase the resale value of your car and make it more attractive to potential buyers. If given the option, wouldn’t you choose a car that came guaranteed against repair costs? It is less expensive to purchase an extended auto warranty early in the life of your car. Extended warranties begin after the manufacturer’s warranty expires, protecting your vehicle for as long as you own it. To avoid interruption in coverage, and to get the lowest price, you should purchase an extended warranty early. The more coverage you have left on the factory warranty, the less you have to pay for extended coverage.

  • How do I buy an extended auto warranty?

    At Endurance Warranty, we’ve worked hard to make the process of choosing and buying a warranty as easy as possible. To get started, simply go to the Request a Quote page on this site. One of our associates will contact you to help you make the right choice for you, your vehicle and your family. The whole process takes less than an hour and pays off right away in protection and peace of mind.

  • What is a VIN?

    A Vehicle Identification Number (VIN) is a 17-character code unique to your vehicle. To find your VIN, look in the following places: The vehicle registration or title, your insurance card, the driver’s side dashboard or door jamb, or the front of the engine block under the hood.

  • Is there a mileage restriction with your coverage plans?

    Endurance offers plans for all vehicles 20 years old or newer with no mileage limitations. Our team can work with you to customize a plan that fits your needs and budget.

  • Does my vehicle need an inspection to purchase a policy?

    You are not required to get a vehicle inspection when choosing a coverage plan, but it is recommended.

  • What are pre-existing conditions, and what if my vehicle has them?

    A pre-existing condition is one that, within all reasonable mechanical probability relates, to the mechanical condition of your vehicle prior to contract issuance or before the expiration of the waiting period. Failures that occur or begin to occur before the expiration of the waiting period are not eligible for coverage under your contract.

  • How do I use the Endurance Mobile app, and what can I access?

    With the Endurance Mobile app, you will have access to key information at the palm of your hands, including:

    • Policy and coverage details
    • Real-time updates about the status of your claim(s)
    • 24/7 roadside assistance and towing
    • Direct Customer Service
    • Elite Benefits (if activated)

    To learn more about how to use the app and additional features, click here.

  • Can I reach you 24 hours a day?

    Absolutely! Endurance roadside assistance offers you emergency help 24 hours a day, 365 days a year, no matter where you are in the U.S. or Canada. Use the Endurance Mobile App or call +1 877.488.2418.

  • Can I cancel my warranty?

    Every auto protection plan or vehicle service contract (VSC) we offer comes with a full 30-day money-back guarantee. Our “return policy” is simple. We consider your first 30 days with a new VSC a “review period.” Take your time, read through your policy, and discuss it with your family.

    If you decide for any reason that this isn’t the vehicle service contract for you, call our Customer Experience Team at 866.432.4443. As long as you haven’t used your policy during those 30 days, we’ll be able to refund your money and cancel your contract.

  • What is covered under my plan?

    Endurance offers a wide variety of plans to ensure common and major auto repairs are covered. Check your individual vehicle service contract for details. You can find it online in the Endurance Customer Portal or the Endurance Mobile app. Click here to view examples of our coverage options.

  • Is my service contract transferable?

    Yes, it is, and by transferring your vehicle service contract to the new owner when selling your car, truck, or SUV, you immediately increase your vehicle’s value. Endurance can also cover any new vehicles you purchase, saving you money and allowing you to work with a provider you know and trust.

  • How do I know if my vehicle qualifies for full coverage?

    Most drivers who request a quote from Endurance qualify for vehicle protection. We offer a variety of plans with varying levels of coverage to ensure you get what you want at a price you can afford. If your vehicle doesn’t qualify for full coverage, there are still plenty of other extended coverage options available to you.

  • Which vehicles do you cover?

    We cover most vehicles up to 20 model years with no mileage limitations. We know every owner and vehicle has different protection needs, which is why we offer a variety of plans. Explore the coverage options available, and talk to an Endurance representative to find the perfect fit for you.

  • Can I put more than one vehicle on the same service contract?

    No, you cannot put more than one vehicle on the same service contract.

  • Do you cover rideshare/delivery drivers?

    Yes! EnduranceAdvantage™, our newest vehicle protection plan, provides unrivaled eligibility and offers up to 3,500 in maintenance coverage for drivers of all types, including rideshare and delivery drivers.

    Whether you’re driving for Uber, Lyft, or any other rideshare/delivery company out there, we’ll work with you to create your ideal vehicle protection plan that fits your needs and budget.

  • What is a vehicle service contract?

    First, let’s start with a factory warranty. This is a contract between you and a company, often your car’s dealer or manufacturer, covering certain repairs within a specific time or mileage range. Typically, the warranty falls within the first 3 years or 60,000 miles and is usually a part of the overall cost of the vehicle.

    Once the factory warranty expires, you can choose to purchase an extended warranty or a vehicle service contract (VSC) to cover repairs and replacements. Generally, warranties and VSCs do not cover theft, damage caused by natural disasters, or vandalism. That is what insurance is for.

    You can purchase a full-coverage plan, sometimes called an exclusionary plan or a plan that only covers the major systems on your vehicles. It’s important to note Endurance offers vehicle service contracts, similar to extended warranties, though they are not officially warranties by definition.

  • Why do I need a vehicle service contract?

    Even if you have the most reliable car on the market, someday it’s going to break down. Modern vehicles are incredibly complicated. And even a relatively minor defect or a mechanical breakdown can cost a fortune to repair.

    By buying a solid, insurance-company-backed warranty, you protect the investment you made in your vehicle. When something goes wrong, you pay the low deductible and let us handle the rest. In many cases, a vehicle service contract (VSC) can pay for itself in one repair. Also, purchasing a quality, transferable VSC in place can raise the resale value of your car.

  • Where should I look for a vehicle service contract?

    Although dealerships offer warranties, they often do so at increased prices to make a profit. Going directly with a vehicle service contract (VSC) provider can save money and get more customization in your plan.

    To avoid unnecessary charges and inflexible contracts, purchase your VSC from a company like Endurance, specializing in providing plans at competitive prices. In addition, we are the director administrator of most of our plans, meaning Endurance handles everything from quote to claim with no middleman and no runaround.

  • When does a vehicle service contract take effect?

    Find the official start date of the vehicle service contract (VSC) you select in your policy information. Some affect the in-service date when the vehicle was first purchased and reported to the manufacturer as sold. Others begin on the day you purchase the plan. A knowledgeable Endurance representative can help you select the VSC that is right for you.

  • How is your vehicle service contract different from my auto insurance policy?

    Insurance covers your vehicle only if there’s an accident. It won’t cover you when your car breaks down. With an Endurance vehicle protection plan, you’ll be covered if your engine breaks down, your transmission goes out, or your car requires any other major auto repairs.

  • What’s my refund? Can I get one?

    At Endurance, we believe in both our products and the wisdom of purchasing a vehicle service contract, which is why every plan we sell comes with a full 30-day unconditional money-back guarantee.

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