Filing Claims Questions

• Why are claims easier with Endurance than other car warranty companies?

  With Endurance, you’re dealing directly with the team that administers most of our plans, not a third party passing messages back and forth. Because we’re closely involved in the claims process, we can work directly with your repair shop to review coverage and move things along without unnecessary delays. The result is a smoother experience, less confusion, and getting you back on the road sooner instead of waiting on multiple companies to weigh in.

• How can I make sure my repair is eligible for coverage?

  The best way to avoid surprises is to understand your coverage and follow a few simple steps before any work starts. (1) Take your vehicle to a licensed repair facility. (2) Have the repair shop call Endurance for authorization before they begin repairs. And (3) stay up to date on your routine maintenance and keep the receipts.

  Read our best practices guide for more detailed information on ensuring your repairs are covered.

• Who accepts Endurance Warranty?

  Endurance pairs our VIP Repair Network and RepairPal partnership to help you find licensed mechanics in your area. With over 4,000 certified repair shops and dealerships nationwide, our geotargeted search feature makes it easy to locate a repair facility near you. These shops meet rigorous standards for technician training, ensuring you receive:

  • Work performed by qualified professionals
  • Expertise in servicing specific makes and models
  • Industry-standard techniques and compatible parts
  • A guarantee on all work performed
  • Clear, upfront estimates that reflect your Endurance coverage

   

  Click here to find a certified repair shop near you.

• What is the Endurance Warranty claims phone number?

  To check the status of your Endurance repair claim, log in to the Customer Portal for real-time updates. You can also contact our customer experience team at (866) 432-4443 if you need additional support.

  If your vehicle has broken down and you need to file a new claim:

  1. Take action to prevent further damage to your vehicle and get it to a certified mechanic. If you’re not sure where to go, we can help! Search for a repair shop near you by visiting endurancewarranty.com/repair.

  2. Present your Endurance coverage to the shop’s service manager once you arrive at the repair facility. The service manager will contact Endurance for authorization before any repairs begin.

  3. Review what’s covered under your Endurance contract with the service manager and have them complete your claim.

  4. You may need to pay the deductible listed in your contract terms, which is typically between $0 and $200.

  6. Finally, sit back and relax. Endurance and the repair shop will handle the rest. Just pick up your vehicle once it’s ready!

• How to find a certified mechanic?

  Finding a qualified shop that accepts your Endurance plan is straightforward.

  We’ve partnered with RepairPal to give you access to the VIP Repair Network, a nationwide directory of ASE-certified repair facilities. Just enter your zip code to find certified shops near you.

  You can also search for a shop directly from the Endurance Customer Portal under the ‘Overview’ tab, where you’ll find both a shop locator and a repair scheduler to help you get started before you ever set foot in a shop.

• Where do I find a list of repair shops?

  Endurance plans are valid at any licensed repair facility across the country, including dealerships, franchise shops, and independent local garages. Your coverage travels with you, so you’re protected whether you’re close to home or on the road.

  To find a shop near you, visit the VIP Repair Network, powered by our partnership with RepairPal. Just enter your zip code to browse ASE-certified mechanics and licensed dealerships or repair facilities in your area.

  You can also access the shop search directly from the Endurance Customer Portal under the Overview tab, where you’ll also find a built-in repair scheduler to help you get prepared before your visit.

• When do I file a claim?

  You should file a claim as soon as your vehicle experiences a sudden or mechanical breakdown.

  A sudden breakdown happens without warning while the vehicle is in normal use. For example, your car won’t start, or a part fails unexpectedly.

  A mechanical breakdown occurs when a covered component stops working properly due to an internal failure, even if the problem developed over time.

  If this happens, contact Endurance right away to begin the claims process. Our team can guide you through the next steps and help you find a licensed repair facility. You can also log in to the Endurance Customer Portal to locate your roadside provider, request a tow, and check your claim status once it’s underway.

  Filing your claim promptly helps prevent further damage and keeps your repair process running smoothly.

• What happens after I file a claim?

  Once your claim is filed, our team completes a final review to verify coverage eligibility and determine whether authorization can be issued under your contract terms. This typically involves confirming your vehicle’s details, the nature of the repair, and that the work falls within your plan’s coverage terms. The repair shop works directly with Endurance through this process, so you won’t need to manage the back-and-forth.

  After authorization is issued, the shop proceeds with the approved repairs. Endurance pays the facility directly for covered parts, labor, and tax, so generally, there is no reimbursement check to wait on. Depending on your contract terms and the repair, your responsibility may be limited to your deductible and non-covered amounts.

  Once the work is complete, you pay your deductible to the shop, and you’re back on the road. If any questions or coverage clarifications come up during the process, our claims team is available to help work through them. You can reach us at (866) 432-4443.

• How do I file a claim?

  Filing a maintenance or breakdown claim with Endurance is easy!

  1. Take immediate action to prevent further damage and get your vehicle to a licensed repair facility. Call Endurance Customer Service at (866) 432-4443 or visit the VIP Repair Network to find a repair shop near you. If your vehicle service contract includes maintenance coverage, follow a similar process as outlined below.

  2. Have the shop service manager obtain authorization from your contract administrator (in most cases, Endurance) before proceeding with any repairs or maintenance.

  3. Discuss what is covered under your auto protection plan with the shop’s service manager and have them complete your claim.

  4. Pay any applicable deductible, which will depend on the terms of your contract, and keep all documentation during this time.

  5. Sit back and relax while your car gets repaired, then pick it up!

• How do I check the status of my claim?

  We know waiting on a repair can be stressful, especially when you’re trying to figure out what’s happening next. The easiest way to check your claim status is through the Endurance Customer Portal, where you can see updates as your claim moves forward.

  If you’d rather talk to someone or have questions about what you’re seeing, you can also call our customer experience team at (866) 432-4443, and we’ll be happy to walk you through the status and next steps.

  Watch this video to learn more

• How do I know if my claim will be covered?

  To determine if your claim will be covered, it’s essential to review your vehicle service contract thoroughly.

  Endurance only covers claims as outlined in your specific contract, which means coverage can vary based on the protection plan you selected. Your contract will provide a detailed list of the components and systems that are included or excluded from coverage.

  For clarity on your coverage, access a copy of your contract by logging in to the Endurance Customer Portal. Be sure to review the details specific to your plan, as no two contracts are the same.

• How much is the deductible?

  Endurance offers a wide range of plans with deductibles ranging from $0 – $200 depending on coverage and options selected by the customer.