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FAQ: How do I file a claim?
Filing a maintenance or breakdown claim with Endurance is easy!
1. Take immediate action to prevent further damage and get your vehicle to a licensed repair facility. Call Endurance Customer Service at (866) 432-4443 or visit the RepairPal Partner Network to find a repair shop near you. If your vehicle service contract includes maintenance coverage, follow a similar process as outlined below.
2. Have the shop service manager obtain authorization from your contract administrator (in this case, Endurance) before proceeding with any repairs or maintenance.
3. Discuss what is covered under your auto protection plan with the shop’s service manager and have them complete your claim.
4. Pay any applicable deductible, which will depend on the terms of your contract, and keep all documentation during this time.
5. Sit back and relax while your car gets repaired, then pick it up!
You can also find the steps to file a claim in your Endurance contract. Access your full contract and terms on the Endurance Mobile app.
More FAQs
Driver Benefits
Answers about your coverage, benefits, what sets Endurance apart and whether our plans are covered by insurance.
Filing Claims
Everything you need to know about our easy filing process: when to file a claim, how to file a claim and what happens next.
General Help
Information on the importance of an extended auto warranty and answers about mechanical breakdown insurance.
Getting A Quote
Insights on plan pricing, how to get a free quote, how long your quote will last, what will be covered and where to ask for help.
My Contract
A deeper understanding of your contract including when to use it, how to view it online, and where to go with questions.
Payments
Top answers on how to update billing information, where to see your bill, when your payments are due and where to go with billing questions.
