When it comes time for critical vehicle repairs or maintenance, finding a qualified, trustworthy mechanic is essential. Car owners don’t want to waste hard-earned money on inferior workmanship. Or worse, get ripped off by a dishonest shop charging for unnecessary services. The consequences of bad auto repairs can range from reliability and drivability issues to safety problems. Rushing into the first repair shop without due diligence is risky.

These concerns are why Endurance partners with reliable, independent shops through the RepairPal network. By referring customers to expertly certified mechanics nationwide, Endurance is confident that covered warranty work gets done correctly the first time. Plus, our customers get peace of mind by knowing that qualified technicians use industry-standard methods and quality parts.

The Endurance-RepairPal connection makes it easier for Endurance drivers to find and use top-quality auto repair shops and expert mechanics when covered repairs are required. RepairPal operates an extensive network of over 3,500 certified auto repair facilities and dealerships nationwide. These businesses must meet high standards for technician training, certification, customer service, workmanship warranties, and fair and transparent pricing.

The Endurance Warranty and RepairPal Partnership

If you’re like most people, there never seems to be enough time in the day to get things done, and that just involves normal activities. Add in car trouble, usually accompanied by urgency and uncertainty, and the stress level can shoot through the roof.

The idea behind the Endurance and RepairPal partnership is to reduce the anxiety and worry that come with car repairs. Working through the RepairPal Partner Network ensures car owners get the following:

• Work performed by a qualified technician
• Access to professionals knowledgeable with the intricacies of servicing specific makes and models
• Use of industry-standard techniques and compatible components
• Work that’s backed by a guarantee
• Clear, upfront estimates that reflect applicable Endurance coverage

Why ASE Certification Matters

Selecting a RepairPal network shop also includes access to ASE Certified mechanics. The National Institute for Automotive Service Excellence issues ASE certifications. This validation confirms a mechanic’s advanced skills and up-to-date knowledge.

ASE certification has stringent requirements. Certified technicians must pass exams that test their technical aptitude across various automotive systems. At a minimum, an ASE Master Automotive Technician must have at least two years of hands-on professional experience (or one year paired with a two-year degree). Additionally, ASE certifications must be renewed every five years to remain current.

ASE certification has two benefits. The process validates a technician’s skills, and the effort demonstrates this mechanic’s commitment to their profession. Seeking ASE Certification is not a casual undertaking. According to ASE, there are over 178,000 certified automobile technicians in the U.S. This group is a subset of the almost quarter-million ASE Certified service professionals.

What is the RepairPal Partner Network?

RepairPal is the leading network of verified auto repair mechanics and service centers dedicated to performing quality repair work at a reasonable and transparent price. Technicians and shops accepted into the RepairPal Certified program must pass rigorous qualification standards before being authorized to join the network.

Each business is thoroughly vetted and must demonstrate up-to-date comprehensive staff training, current technician certifications, cutting-edge diagnostic equipment, proper licensing, a history of positive customer reviews, and a process for transparent estimating and invoicing. The RepairPal validation process is anything but a rubber stamp.

• Technical Assessment: RepairPal reviews technician qualifications for each candidate shop. This detailed analysis examines experience, training, certifications, and other credentials to ensure technicians are qualified to work on complex modern automobiles.
• Warranty Requirement: RepairPal requires each participating shop to stand behind its work through a minimum 12-month/12,000-mile warranty on repairs and services. This coverage provides customers confidence in the quality of the work.
• Customer Satisfaction: A candidate shop must have a solid track record of customer satisfaction to join the RepairPal network. This goes beyond looking at online reviews, which can be manipulated. RepairPal extracts a verified customer list from the shop’s computer system and then uses a third-party firm to survey clients. The results are tabulated in a Net Promoter Score (NPS), a universal customer loyalty metric.

Perks of Using RepairPal Certified Mechanics

The RepairPal Certified badge indicates that a particular mechanic or auto repair shop meets industry gold standards for advanced technical training, certification, ethical business practices, and exceptional service. You can do the research yourself. But why bother when RepairPal has already done the work?

Customers relying on the RepairPal network can expect certified technicians with years of experience servicing all common makes and models of domestic and foreign cars, trucks, and SUVs. These mechanics are current on the latest diagnostic and repair techniques for tackling the typical issues encountered as vehicles age.

Endurance customers who choose to have their cars repaired by a RepairPal-approved auto repair business benefit from high-quality workmanship and the absence of worries about receiving sloppy work or being overcharged. Standard business practices at RepairPal network shops include providing upfront price estimates for different service requests so drivers fully understand costs before work begins. This crucial step prevents unwelcome billing surprises later.

To be upfront, extended warranty customers may still face applicable deductibles and charges for non-covered repairs. However, using a RepairPal facility helps keep those costs in check. In addition, Endurance’s in-house claim administrator works with the shop to ensure the repairs are necessary.

How Endurance Customers Access RepairPal Services

Locating qualified RepairPal auto care facilities is quick and convenient. All an Endurance coverage plan holder has to do is visit repairpal.com/endurance and enter their zip code to generate a list of approved certified repair shops, dealerships, and mechanics.

The interactive directory displays all RepairPal network businesses in the local area, showing real-time distance from the current location, contact information, customer reviews, available services and discounts, and online scheduling access. Driving directions are provided as well to guide customers easily. Alternatively, an Endurance Warranty customer service representative can help locate an approved RepairPal repair center and assist with the claims process. Further, many service options include dealerships, which are ideal for finding help with highly complex vehicles.

Most importantly, these businesses know how to work with extended car warranty companies like Endurance. An Endurance customer simply informs the shop they carry an Endurance auto protection plan, then discusses their plan’s coverage and claim submission process. The RepairPal shop handles the rest.

Trustworthy Repairs for Extended Warranty Customers

Even car owners with a reputable extended warranty, like those from Endurance, can run into problems if untrained technicians perform maintenance work and repairs improperly. In truth, not all mechanics have the same skills, and sloppy work can void an extended warranty (also known as a vehicle service contract).

So, while an Endurance vehicle service contract provides extensive coverage, such a plan can’t overcome the damage caused by an unqualified shop, improper repair methods, or inferior components.

That’s why partnering with RepairPal’s exclusive network of over 3,500 certified auto service facilities across America is so valuable for Endurance customers. When you bring your vehicle to a RepairPal network mechanic, you can expect a high level of care and expertise. These technicians are rigorously vetted to ensure they have the skills and experience required to work on today’s complex cars. Further, these shops follow industry-standard guidelines for all maintenance and repair work, ensuring no improper shortcuts. Also, replacement parts meet OEM standards, avoiding the problems that can come from cheap knockoffs.

Diligence upfront ensures that service work is done correctly the first time. So, car owners with Endurance breakdown protection can gain confidence in the repairs performed through RepairPal certified shops. This means that the return to the road is filled with peace of mind, not the uncertainty that may come from the work of a shady mechanic.

Lastly, RepairPal certified shops pledge to only address issues specifically covered under Endurance warranty agreements instead of pushing unnecessary services. Customers are reassured that required work and charges fall under the scope of the extended warranty (plan holders may still be responsible for warranty deductibles and uncovered repairs). The result is that no surprises were added to the final invoice.

Endurance and RepairPal: A Valuable Partnership for Car Owners

The link between Endurance and RepairPal provides significant value for used car owners wanting protection from breakdowns and expensive car repairs. Endurance plan holders who take advantage of RepairPal’s nationwide network can be assured of quality service work with no pricing surprises.

Such an approach is the best way to be protected against shoddy workmanship and rip-offs. Best of all, it has thousands of certified shops nationwide. Endurance customers can conveniently access qualified repair professionals ready to provide extended warranty-related work, scheduled maintenance, and other service needs.

Discover all the advantages of an Endurance vehicle protection plan. We offer standard benefits, including 24/7 roadside assistance, trip interruption benefits, and rental car reimbursement. For an additional activation fee, you can also access Endurance Elite Benefits, which offers key fob replacement, tire protection, and more!

Request a FREE quote or visit our online store for instant plan and pricing information. Prefer a more personal touch? Call (800) 253-8203 to speak with an Endurance plan advisor. Check out the Endurance blog with insightful articles for today’s car owners.

Learn about DIY maintenance, auto care tips, automotive lifestyle topics, mechanical breakdown insurance in California, and more.

RepairPal Network FAQs

How are RepairPal certified shops connected to Endurance?

Endurance, one of America’s largest vehicle protection providers, has partnered with RepairPal’s network of over 3,500 certified auto repair shops nationwide. This ensures Endurance customers can access mechanics and dealerships that meet stringent requirements for technician training, certification, equipment, warranties, and customer service when repairs covered under their extended vehicle warranty are needed. Note that RepairPal certified shops are third-party service providers and are not owned or controlled by Endurance.

What is the best way to check what repairs my Endurance extended car warranty covers?

The easiest way is to log in to your Endurance customer dashboard using your email and the contract number as the password. This personalized portal allows you to view your specific contract’s coverage. You can also contact Endurance customer service at (866) 432-4443 or [email protected] for help.

How does payment work when I take my car to a RepairPal shop for a covered repair?

The RepairPal certified shop will handle payment directly with Endurance. Covered repairs are paid to the facility upfront, so you don’t have any out-of-pocket costs beyond your contract’s deductible.

Does Endurance guarantee a covered repair?

In the unlikely event of a repair-related problem, contact the RepairPal certified facility that did the original work. The shop will address any issues under the warranty required by RepairPal (at least 12 months or 12,000 miles, whichever occurs first). For further help, reach out to RepairPal at [email protected] or (877) 287-5234. Endurance is not responsible for the price guarantee/warranty, the repair guarantee, or any charges or costs pertaining to the repair of your vehicle