When your car breaks down, you want to be sure that you can get the best possible help. While a high-quality mechanic is crucial, it is just as important to have a protection plan in place that will help you pay for repairs. Since 2006, Endurance has been providing vehicle service contracts (VSCs), more commonly known as extended auto warranties, to drivers of all kinds with vehicles of all types. With an Endurance plan, you can feel more confident knowing you have coverage options to help with unexpected repair costs.

One of the things that sets Endurance apart from other VSC providers on the market is its dedication to customer service. This means we work to provide excellent help with claims processing and billing, listen to what customers have to say, and adjust accordingly. Over the years, Endurance has taken customer feedback and turned it into a better extended car warranty experience for everyone, and knowing how seriously the company takes customer reviews will help you decide if an Endurance plan is right for you and your car.

Early Endurance Warranty Reviews

Like any company, Endurance started with a goal in mind: delivering excellent repair coverage for all types of cars and drivers. In the process of perfecting this service, there was a lot to learn from the customer base. While many early customers were happy with the service they received, there was some valuable feedback as well. One of the major issues that the company took to heart was delays in communication.

Some early customers felt that their needs were not being met during a stressful time. This also rolled into limited customer support hours. When an issue arises with your vehicle, you want to be able to get in touch with your protection plan provider as soon as possible, and Endurance understands the importance of this need. Because of this early feedback, major changes took place that have helped Endurance grow into one of the leading vehicle service contract providers nationwide.

Responding to Customer Concerns

Since receiving this early feedback, Endurance has taken its customer service operation to the next level. These improvements include things like expanded call center hours, improved claims support, and faster consumer website review responses. Because of this dedication to improvement, Endurance has earned many positive customer reviews and industry awards over the years, particularly for our knowledgeable customer service team.

When my manufacturer warranty went out, I knew vehicle repairs would be expensive. Finding a company like Endurance that promises to take care of your vehicle and then seeing them do it gave me peace of mind.

– Roy C.

In addition to making customer service more accessible, Endurance has also created a dedicated customer resolution team. This team ensures that all claims run as smoothly as possible and that you can get any questions answered in no time. This, as well as the development of the Endurance mobile app, has given us a reputation for being incredibly consumer-friendly and available to clients at all times when there are questions that need answering or concerns that need to be addressed right away.

My experience was great. The representative was well versed in her knowledge of Endurance [plans]. She was extremely helpful and provided supplemental information that she didn’t need to.

– David M.

Building a Better Customer Experience

Throughout the years, Endurance has been dedicated to creating the best possible experience for customers through different programs and initiatives. The Learning Center, for example, is there to answer questions that present and future customers might have while providing a rich treasure trove of expertise and information. In addition to the Learning Center, Endurance also created an expansive list of frequently asked questions to ensure that potential clients know exactly how coverage works and why it is so important.

The plan option that I picked works for me. I made one claim with Endurance and it went fine. I paid my $100 deductible and the service provider took care of everything. It went smoothly.

– Donnie

Endurance also created self-service tools like the Endurance mobile app, sample contracts, and an instant price preview. These tools are a great place for car owners to start if they are thinking about getting a warranty plan for their vehicles. By answering questions right away and providing some instantaneous ways to price auto protection plans and shop wisely, Endurance is creating a culture of transparency and openness for its clients.

Before I had Endurance, I was always afraid something was going to happen to my truck. I don’t know anything about vehicles, and I expected problems. To have a company like Endurance take care of it has taken a lot of the burden off my mind.

– Kerri B.

Recent Endurance Warranty Ratings and Milestones

Since its inception, Endurance has become highly regarded by both customers and the industry. As of 2025, Endurance is the recipient of awards such as Organization of the Year from BIG Excellence in Customer Service Awards, a Globee Awards Customer Service & Support Team of the Year Gold award, and has been named a National Sales Team of the Year at the Stevie Awards. This has all come from the improvements and innovations that the company has undertaken in the last 19 years, showing just how much customer feedback means and how it can improve and sharpen experiences for new customers as the years go by.

Endurance has earned strong customer ratings on review platforms such as Trustpilot and Google. With a high star rating on Trustpilot with over 11,000 reviews as well as positive customer feedback on sites like Better Business Bureau (BBB), Consumer Affairs, and Google, many customers have shared positive feedback about their service experience and plan features. Other clients have specifically called out the award-winning customer service team for their dedication and knowledge, as well as the help they got when they needed it the most. This kind of real-world feedback shows just how far Endurance has come over the years and how it plans to continue serving the driving public.

Why Customer Feedback Still Drives What We Do

As a company that is in the service industry as much as the automotive industry, Endurance understands how important it is to listen to customers and make changes when necessary. To this day, customer feedback drives the innovations and adjustments that Endurance makes. This includes things like policy updates, educational content, and the company’s overall mission to provide peace of mind to drivers all over.

Every time I’ve reached out to Endurance customer service, I’ve gotten through to someone right away. They’ve been able to answer all of my questions and even verify whether a claim was paid.

– Kamii

By paying attention to reviews and feedback and taking steps to fine-tune the customer experience, you can be sure that Endurance is doing everything possible to provide an excellent experience.

I’ve had five claims over $12,000 and I’ve never had an increase in the cost of my Endurance warranty. Knowing that no matter what happens, Endurance is there to help out when things eventually go wrong is honestly the best piece of mind that me and my friends can use. There is nothing that they’ve promised that they have not lived up to, and they’ve been there to help me when I’ve needed it the most when it comes to my truck.

– Jason

Get Top-Notch Service and Protection With Endurance

If you are ready for the best possible coverage for your vehicle and an excellent customer service experience, Endurance is here to help. With a wide range of plans for everything from older high-mileage vehicles to top-of-the-line luxury cars, there is something for every kind of car and driver. Plus, Endurance covers vehicles that other providers won’t, such as Canadian Gray Market cars, vehicles with a rebuilt or salvage title, and cars used for commercial purposes like rideshare or delivery.

In addition to comprehensive auto repair coverage, Endurance customers also get access to a suite of extra perks and benefits. These include things like 24/7 roadside assistance, towing coverage, rental car reimbursement, and trip interruption protection. Plus, for a small activation fee, you can also access Endurance’s Elite Benefits for even more perks like tire repair or replacement, key fob replacement, windshield coverage, and more.

When you’re looking for reliable coverage options to help manage repair costs, get in touch with Endurance at (800) 253-8203 for a FREE quote. You can also shop online to get an instant price preview and make the right choice for your car and your needs.

For more auto expert resources, be sure to check out the Endurance Warranty blog. There, you will find more helpful articles like this one as well as frequently asked questions, provider comparisons, and much more.