A lot of people will be happy to tell you about their opinions on extended car warranty companies, but you might be surprised by the response. It is a clear consensus that most drivers either love the company they went with or are more than ready to part ways with them. Fortunately, for those of you who fall in the latter category, there is a reason to not let that one company’s bad business practices sour your opinion on the industry as a whole. But we will talk more about that below.
There are plenty of auto warranty companies in the industry that have given the industry a black eye, so to speak, and we are happy to report that these companies have begun to get what they deserve. US Fidelis, arguably the most infamous extended warranty company mostly for the disgraceful treatment of their customers, was slapped with 14.1 million dollar lawsuit and felony charges and are no longer in business. This is a similar fate that many fly-by-night companies have seen, but sadly a few still exist.
But we stand by the notion that not every auto warranty was administered equally. Which sums up to, the place you got your extended warranty from can deeply affect your vehicle and your pockets. That’s because if the company that you choose is one of those that promises the world and doesn’t deliver, you’re left with empty pockets and a car that won’t be fixed.
We have compiled the following information to give drivers a better idea of what to look for, what to avoid, and a general idea of what the right company you should choose. You’ve made a very smart choice by deciding to protect your vehicle from costly repairs, now we want to make sure that you make the right choice and choose a company that will put your best interest first
What to Look For:
There are plenty of things to look for when choosing where to purchase protection for your vehicle. We highly recommend ensuring that the company you pick will be an accredited member of the Better Business Bureau. This agency is the consumers’ number one resource for insights on a company. Each business is rated by this independent agency and there is a detailed profile of why they have received this review from the BBB. Consumers also have access to the business’ customer review profile and history of the company. If a company is not accredited by the BBB or their rating is not up to your standards, we suggest finding a different provider
The Vehicle Protection Association provides another certification that is extremely important when searching for the best extended car warranty company. The Vehicle Protection Association is an independent consumer advocate agency that keeps a watchful eye on the vehicle protection industry. Companies that are certified must abide by the VPA’s strict standards of conduct. And depending on how closely they follow these stringent guidelines, are awarded certification at the level of bronze, silver, or gold. We’re pretty sure we don’t have to tell you this, but gold-certified is the best a company can get.
One final thing to look for is where the extended warranty is actually coming from. While many companies are merely resellers of these service contracts, they rarely stand behind them if something goes wrong, but rather send you from company to company to get a resolution. Another reason this can be problematic for drivers is because if the companies these resellers are sourcing their contracts from an unreliable source, what will happen when you need to file a claim.
What to Avoid:
We believe in information above all. It was our goal to educate every consumer on the benefits of extended vehicle protection, which is why you’re here today reading this article at the Endurance Learning Center. If a company refuses to answer any questions, hides any information from consumers such as policy details, or attempts to strong arm you into purchasing something you are unsure of, run away fast! These situations will only lead to financial troubles.
Hidden fees are another item to keep an eye out for. Oftentimes, auto warranty companies will try to make money off of unsuspecting customers by hiding processing or finance fees in a driver’s policy payments. Any reputable company will offer zero added fees and give you the protection you need at a price that will work for your budget.
Another thing to be skeptical about when choosing a provider for your warranty coverage is where the coverage will actually be accepted. Some providers limit where you can use it, making it extremely difficult to have repairs done if there are zero approved mechanics in your area. If you are looking for a quality extended auto warranty, go with a company that will allow you to choose where your repairs are done and not limit your choices.
What Should Be Covered:
A big component of picking which auto warranty supplier you should go with is figuring out what will be covered, or rather, what won’t be covered. And to answer this question, it isn’t as clear-cut as you may think. It really depends on a variety of thing such as you, your vehicle, and which coverage you choose. There are four major types of coverages: Powertrain, Stated Component, Exclusionary, and WRAP. To simplify things a bit, we have explained the four most common types of coverage below.
Powertrain– This basic coverage is a popular choice for drivers on a budget because it protects your vehicle’s most important and expensive components such as the engine, drive axel, transfer unit, and transmission.
Stated Component– This coverage is considered a mid-level plan which covers all the basic components of the powertrain protection in addition to other important components such as heating and cooling systems, front and rear suspension, steering, and more.
Exclusionary– This plan is widely considered a “full coverage” protection plan by many, exclusionary coverage is so extensive that instead of listing what is covered it lists a small list of “exclusions” that are not covered by the policy, because it covers THAT many parts and components. Many experts like to say that this coverage will cover everything from the hubcaps to the hood.
WRAP– Sometimes when a driver buys a used car it could still have some of the manufacturer’s warranty remaining (the original coverage placed on the car from the manufacturer like Cadillac, Dodge, or Nissan) but it will be limited to only the basic components similar to the Powertrain coverage mentioned above, however WRAP coverage will cover the remaining components of your vehicle where the manufacturer’s warranty leaves off.
Who is the Best Extended Car Warranty Company?
While we’re sure there is no doubt in your mind what our answer will be, give us a minute to explain to highlight some of Endurance’s achievements and success to help you better understand why we are the best auto warranty company in the industry. Of course, we understand we have some bias, but our countless awards and acknowledgments speak for themselves as we continue to provide the best service and products available.
So why do most drivers consider Endurance to be the Best Extended Car Warranty Company? Well, first we should explain that we do not sell auto warranties, but rather extended vehicle protection, commonly referred to as an extended car warranty. These coverage plans pick up where your original manufacturer’s warranty left off and provide nearly identical coverage with a good amount of additional benefits, more about that below.
So why do drivers consider Endurance the Best Extended Vehicle Protection Company? It’s simple. We know what drivers want and need, and we give it to them at a price that everyone can afford with service that is unmatched in the industry. In fact, Endurance is the only extended coverage provider that is the direct administer of their contracts. We spoke earlier that companies can resell or market another company’s contracts to the public, but we are the only company that sells our very own policies directly to consumers. This means when you work with Endurance, you only work with Endurance, throughout the entirety of your coverage.
Endurance is also the only protection provider that is both A+ rated by the Better Business Bureau AND Gold-Certified by the Vehicle Protection Association. Just last year, Endurance was up for recertification and we received gold status for the second period in a row. The first company to accomplish this feat!
Every Endurance policy is backed by fully backed by Wesco Insurance Company, an Amtrust Insurance carrier that has been rated “A” (EXCELLENT) by A.M. Best. So you are in very good hands when it comes to claims being paid out and ensuring that the company’s financials are completely in order. In fact, just last year alone, we paid out millions in claims alone. Are you seeing just how useful extended vehicle protection can be?
Endurance continues to blaze through the vehicle protection industry as nation’s premier provider of protection plans. Last year our Customer Service Department awarded the top honor of Best Customer Service Department of the Year at the 2014 American Business Awards. This huge honor was recognition for Endurance’s continuous dedication to its customers.
With affordable payment plans, added bonuses like roadside assistance and rental car service, a policy from Endurance is a safety net for your vehicle and your wallet that will pay for itself in no time. It’s probably why so many employees at Endurance put our protection on their cars. We know that we provide a quality product and unmatched service.
We could continue to go on and on about why we are the best, but we don’t want to toot our horn too much. Call us today and you’ll see why we are the best and how much money you can save on auto repairs. We are happy to help you and can set you up with your protection in minutes. You’ve made a smart choice by choosing to protect your vehicle, now make the right choice by choosing Endurance. Call us today or get your quote instantly, the world of worry-free driving is only a few steps away!
*A Vehicle Service Contract (VSC) is often referred to as an “extended auto warranty”, but is not a warranty. A VSC does, however, provide repair coverage for your vehicle after the manufacturer’s warranty expires. A VSC is a contract between you and a VSC provider or administrator that states what is a covered repair and what is not. Endurance is an administrator of VSCs and does not sell warranties.*