Frequently Asked Questions:

Topics and Questions

  • When is my next payment due?

    If you’re unsure about when the next payment for your Endurance auto protection plan is due or when your next auto-payment is scheduled, you have a few options:

    1. Log in to your payment plan provider’s website or contact them by phone for details. Their information is listed on your original Endurance application or vehicle service contract.

    2. Call Endurance customer service at (866) 432-4443. Please have your contract number ready, and our agents will be happy to assist you.

    It’s important to make sure your payments are made on time for your auto protection plan to remain active and maintain continuous coverage in case of an unexpected breakdown.

  • How can I make a payment on my contract?

    To make a payment on your Endurance vehicle service contract, you can log in to your payment plan provider’s website. Once logged in, you can submit an electronic payment or find out when your next scheduled auto-payment will occur. Your payment plan provider’s information is listed on your original Endurance application or vehicle service contract.

  • Where is my refund?

    It’s always unfortunate when customers choose to cancel their vehicle service contract with us. To initiate the refund process, you’ll need to complete a cancellation letter, have it notarized, and then forward it to us at Endurance. We understand that waiting can be inconvenient, and we appreciate your patience during this period.

    Once we receive your cancellation letter, please allow us up to 6 weeks for the standard processing of your refund. Rest assured, we are committed to ensuring that your refund is processed as swiftly and efficiently as possible, and it will be issued to you via check or credit card.

    If you have any further questions or need assistance during this process, please contact our customer support team at (866) 432-4443.

  • Are extended auto warranty prices negotiable?

    Extended auto warranty prices are often negotiable. However, some warranty companies may be more willing to negotiate than others, so it’s essential to research and be prepared to walk away if you need a better deal on your auto extended warranty cost.

    Shopping around and comparing extended warranty prices from different providers is always a good idea. Numerous third-party providers offer customizable auto protection plans. These plans include extended warranty plan options with varying levels of coverage, car repair services, and overall costs such as monthly payments, deductibles, and service fees.

    Choose the best coverage for your budget and driving style. Plans range from comprehensive coverage, similar to a bumper-to-bumper warranty, to basic powertrain warranties, covering just your vehicle’s most essential parts, like the engine and transmission. In addition to covering repair costs, some third-party warranty companies offer bonus perks, like roadside assistance, rental car reimbursement, your choice of repair shop, and more. 

    Once you’ve gathered several extended car warranty quotes and chosen the extended warranty coverage that is right for you, it’s time to choose a reputable extended warranty provider. Use the quotes you’ve gathered to help you negotiate with the provider to see if they can offer you a better price or additional coverage. Ask about multiple car discounts, safe driver discounts, or affiliate discounts for law enforcement or military servicemembers. Negotiating can help you get the best price for an extended car warranty.

    Finally, before buying an extended warranty, read the fine print in the vehicle service contract and understand the terms and conditions of the warranty before making a purchase. Don’t hesitate to ask if you have any questions or concerns. After all, extended auto warranties are only worth it if you can use them.

  • What is a fair price for an extended auto warranty?

    The cost of an extended auto warranty varies from a few hundred dollars to a few thousand dollars. However, the extended car warranty costs depend on several factors, including the vehicle’s make and model, the car’s age, mileage, the length of the vehicle service contract, the type of coverage offered, and the owner’s choice of deductible and coverage.

    Before gathering extended car warranty quotes and determining a fair cost of an extended car warranty or auto protection plan, there are a few things you’ll need to know:

    • Basic Information: You’ll need to know basic information about your vehicle, including your vehicle’s make, model, year, and mileage. These are all influential factors in your auto protection plan quote.
    • Level of Coverage: Do you want comprehensive coverage similar to your bumper-to-bumper factory, or do you prefer to have the essentials covered with a basic powertrain warranty? Or somewhere in between? The level of coverage you select can make a significant impact on your monthly premium and overall costs.

    Other considerations as to whether or not the price is fair include:

    • The length of the coverage terms.
    • Additional fees like deductibles, service fees, or transfer fees.
    • The overall reliability, customer service, and reputation of your warranty provider.

    Every vehicle, driver, car warranty provider, and budget are different, so what is “fair” to one car owner may not be enough coverage for another. In addition, every automaker and third-party car warranty provider offers different coverage options. Therefore, reading the fine print, shopping around, and comparing several auto warranty providers and contracts is vital to ensure you get the best coverage at the best price for your needs.

  • Do new cars really cost more in repairs than older cars?

    When buying a new car, you might think you will save money in the long run since you won’t need as many expensive vehicle repairs and car maintenance services. Unfortunately, this isn’t necessarily the case. While it is true that you may not need to perform upkeep or emergency auto repairs as often, depending on the vehicle make and model, the parts and services for a new car are much more expensive than those for a used car, often five to ten times more. So, even if you have fewer repairs and services, the total cost of those services will be much higher than if you had an older vehicle, adding to your overall cost of car ownership.

    Newer cars are much more advanced than previous model generations. Today, new vehicles come with impressive capabilities, including enhanced safety features, entertainment functions, and even the ability to self-drive. Unfortunately, with these modern technologies comes an increased price of car repairs and car maintenance due to requiring highly skilled mechanics and costly components.

    Many new cars are made with aluminum. Aluminum is lighter than steel, saving up to 40% and improving vehicle performance. It absorbs double the energy in a crash than steel of the same weight and is more eco-friendly. Aluminum is more expensive than steel, increasing car repair costs. Even engine repairs in new cars are more expensive. Engine repairs can be costly for both new and old cars, but the cost of repairs for newer cars is usually higher due to the increased complexity of their engines.

    Newer cars have more electronic components, safety features, and even weigh more than older cars, making them more challenging to repair. As a result, engine repairs on new vehicles can take longer and require specialized tools, which can add to the cost. Additionally, new cars may require more expensive parts and fluids, which can also drive up the cost of engine repairs.

  • How much does auto maintenance cost over time?

    Maintaining a routine car maintenance schedule is a priority to avoid expensive car repair costs, keep your vehicle running safely and smoothly for longer, and increase the lifespan of your car. When creating a budget or calculating the cost of car ownership, it is vital to consider the cost of vehicle maintenance.

    According to AAA, car owners can expect to pay an average of 9.68 cents per mile driven on car maintenance, repairs, and tires. The average driver in the United States drives approximately 15,000 miles annually, meaning they spend around $1,450 each year on car maintenance.

    Owning a car involves more than monthly car payments. It includes fuel costs, cleaning fees, tune-ups, oil changes, and tire rotations. While it can add up over time, proper maintenance is often more affordable than preventable expensive car repairs. Here are a few auto maintenance areas to consider, along with estimated car maintenance costs from our partner, RepairPal:

    The frequency and the type of maintenance required can fluctuate depending on the vehicle make and model, age, usage, mileage, driving conditions, and even where in the United States you live. For example, car maintenance and repair costs are typically higher in the west, while the midwest is notoriously lower.

    Your auto maintenance costs may also be lower if you have a factory warranty, extended warranty, or auto protection plan that includes car maintenance as a part of your vehicle service contract.

  • How much does car maintenance cost?

    When buying a new or used vehicle, it is important to understand what goes into the cost of car ownership. Beyond the monthly car loan and insurance costs, the price of car repairs and car maintenance should be included in your budget. While the average car maintenance cost is over $1,000 per year, costs can fluctuate depending on various factors.

    Car maintenance is essential for your vehicle’s health and longevity and can help you avoid expensive car repairs in the future. Regular oil changes, wiper blade replacements, tire rotations, wheel alignments, and brake pad replacements will keep your vehicle running at its best without costly auto repair costs.

    However, the price you’ll pay for maintenance depends on a variety of factors, including:

    • Vehicle make and model
    • The age of your car
    • Your vehicle’s mileage
    • How often you drive your vehicle
    • Your geographical location
    • How you use your vehicle

    If this is your first year owning your vehicle, we recommend setting aside $100 monthly to help you budget for car maintenance. If you’ve owned your vehicle for multiple years, you can budget based on what you spent on vehicle repairs and auto maintenance last year. Finally, depending on your auto protection plan, vehicle maintenance costs may also be included.

  • How much is the average car repair bill cost?

    Car repair costs differ for every car driver and in every situation. The cost of car repairs fluctuates depending on a variety of factors, including the vehicle’s make and model, the vehicle’s age, driving style and usage, geographical location, the parts and repairs needed, part availability, the shop labor costs, and whether you choose to replace a component with an aftermarket option or the manufacturer’s original equipment (OEM parts).

    As a general rule of thumb, newer or luxury vehicles, such as Land Rover, cost more in car maintenance and repair costs than a standard car, like Nissan, and keeping up with routine car maintenance can prevent or reduce repair costs.

    The average car repair costs can range from around $100 for basic auto repairs, such as changing the oil or replacing a fan belt, or into the thousands for more complex repairs, such as expensive engine or transmission replacements. Here is an estimation of the average costs of common vehicle repairs you can expect to pay based on our partners at RepairPal:

    There are ways to save on the price of car repairs. For instance, if you decide to repair your car yourself, you can save money by purchasing the necessary parts online and performing the repair yourself. On the other hand, if you have a mechanic perform the repair, you may have to pay more for their professional services. Still, you can have peace of mind knowing the repair will be done correctly and safely with an ASE Certified mechanic, repair shop, or auto dealership.

    One of the best ways to save on unexpected or expensive car repair costs is to use the benefits of your bumper-to-bumper factory warranty, extended warranty, or auto protection plan from Endurance Warranty. Many car repairs are covered under the vehicle service contracts, helping you budget and preventing you from paying expensive car repairs out of pocket.

  • What is the average cost of car maintenance?

    The average cost of car maintenance over time can vary widely depending on the type of vehicle and the services being performed. Generally speaking, regular maintenance, such as oil changes and filter replacements, costs around $50-$100 per visit. In contrast, more comprehensive services, such as brake repairs and engine work, can be expensive and cost hundreds or even thousands of dollars.

    According to AAA, the average cost to own and operate a new vehicle is $10,728. AAA also calculated average costs over five years and 75,000 miles, bucketing the costs into different expense categories. A car’s routine maintenance and repairs should cost 9.68 cents per mile. That means if you drive 12,000 miles in one year, you can expect your car maintenance costs to be under $1,200 per year. This does not consider other car ownership costs such as your monthly payment or financing, insurance premiums, vehicle registration fees, taxes, etc. Gas prices averaged $3.99 per gallon in May 2022, which also adds up as your car gets older and potentially less efficient.

    An auto protection plan, often referred to as an extended car warranty, can shield you from high vehicle maintenance and repair costs. Endurance offers reliable coverage for your used car, truck, or SUV that helps you save money with plans that fit your budget. Try our 30-day money-back guarantee and enjoy benefits like 24/7 roadside assistance, lockout services, trip interruption coverage, and more. Call (800) 253-8203 for a free quote, or shop now for vehicle protection.

  • How do you pay claims?

    Generally, the repair shop where you take your car will submit your claim. Once your claim is approved, the shop performs the repairs and submits an invoice directly to Endurance. Claims are paid upfront, directly to the repair shop, for ALL covered repairs. We take care of the costs of parts, labor, and taxes associated with your auto protection plan. No waiting for reimbursement. No high out-of-pocket expense. We get you back on the road fast.

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  • What are my payment options?

    We realize that one size doesn’t fit all when it comes to vehicle service contracts (VSCs), so we offer more flexibility than any other provider. You’re able to get coverage on as little or as much of your vehicle as you like. Whatever you need, whatever your budget, we’ll arrange a contract that works for you. Endurance also offers flexible payment plans to ensure you’re covered without breaking the bank.

  • How can I update my payment method?

    To change your payment details, log in to the Endurance Customer Portal, or access the website of your payment provider, based on the terms of your contract. You can also reach out to Endurance customer service by calling (866) 432-4443.

  • How does Endurance pay for the cost of my auto repairs?

    Endurance pays for your auto repairs directly. You’ll never have to wait for a reimbursement check if you have a vehicle protection plan from Endurance. Choose the licensed repair facility that you want to repair your vehicle, and Endurance will pay for the covered parts, labor, and tax directly.

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