Technology has changed many aspects of people’s daily lives. Things like phonebooks and VCRs have given way to devices and systems that make accessing information quicker and more convenient. Artificial intelligence (AI) systems like ChatGPT are another example. Today’s automobiles are rolling technology platforms with dozens of computerized systems that control everything from the engine to the music we listen to.

Many car owners protect their vehicles with an extended warranty (also known as a vehicle service contract or auto protection plan). These programs provide coverage in the event of a breakdown or other mechanical problem. In short, extended warranties protect against surprise repair bills.

One aspect of extended car warranties is the claims process, which confirms that the plan covers requested repairs. Although claim requests may be submitted electronically, there can be some back and forth between the repair shop and the warranty company. Verifying that the proper work is authorized and the correct parts will be used is also essential.

Some extended warranty providers use third-party administrators, which can further slow things down (Endurance does not use thirty-party administrators; all claims are managed in-house). Regardless, many steps are involved with an extended warranty claim, which takes time.

But what if there was a way to simplify and streamline the claims process? That’s the idea behind blockchain technology and smart contracts. These advancements would enable car owners to get back on the road more quickly, and repair shops would get paid sooner. There’s also less work for the car warranty company. Everyone wins.

Let’s explore what next-generation extended warranty claims could look like.

Understanding Blockchain Technology and Smart Contracts

But before peering into the future, let’s explain the here-and-now of the blockchain and smart contracts.

A blockchain is a distributed ledger database that securely records transactions across multiple computers. Each transaction is registered as a “block” and linked to a “chain” of related transactions.

You may be familiar with a blockchain because it’s the backbone of cryptocurrencies, but don’t associate the volatility of Bitcoin and Ethereum with how the blockchain works. A blockchain has numerous advantages that don’t involve cryptocurrencies.

• Decentralization: By design, a blockchain is decentralized for better data protection and less fraud vulnerability. No central authority controls the blockchain, eliminating the possibility of an individual or group manipulating transactions.
• Transparency: Blockchain transactions are an open book that anyone can view (some access credentials are required). This approach is beneficial in financial transactions where trust is vital.
• Immutability: Data added to a blockchain becomes carved in stone; it cannot be altered. As a result, parties involved in a transaction can take confidence in knowing the information is accurate and indisputable.

A smart contract, backed by blockchain technology, is a computer program that employs automation to automatically generate a pre-defined agreement based on specific conditions. Smart contracts can speed up transactions, and because they’re built around a blockchain, all parties to an agreement can know the transaction is legitimate.

Smart contracts can be transformative across many sectors. Smart contracts can speed up car buying and financing in the automotive industry and even accelerate how dealers and service centers manage their businesses.

Smart contracts can accelerate the claims process and reduce vehicle downtime for car owners with extended warranties.

Revolutionizing the Claims Process with the Blockchain

How extended warranty claims are handled hasn’t changed much since these offerings became popular later in the 20th century. When a car problem occurs, the owner has to find the service contract to review the coverage, take the car to the repair shop, and file a claim.

At this point, the mechanic has to contact the warranty company to submit the claim, verify coverage, and confirm that the repair is authorized. There may be some additional back and forth to go over further details.

Call this an old-school approach, but it’s how things get done today. No one is dragging their feet, but we live in a world where analog and digital sometimes butt heads.

Because of its inherent advantages, blockchain technology can potentially reinvent the extended warranty claims process.

Blockchain Provides Secure Storage and Accessibility of Warranty Records

Warranty records come in two forms: hardcopy and digital. Organized plan holders will file their paper copies for later reference, but less methodical people may struggle to locate their contracts when needed.

Meanwhile, digital copies maintained by the warranty company are typically kept in centralized databases that may be vulnerable to damage or unauthorized access. And the same can be said for individual plan holders who may store digital copies on their home computers.

Yet, with a blockchain network, this information is stored securely across multiple computers, making them easily accessible and invulnerable to tampering. There are no more worries about misplacing paperwork or remembering where you placed the digital copy.

Further, the distributed nature of blockchain technology means warranty information isn’t kept in a single place. So a failure of one computer means the necessary details are still available elsewhere. And as long as the plan holder has the proper credentials, warranty records can be accessed anywhere.

Enhanced Transparency and Immutability of Extended Warranty Information

Transparency is a crucial advantage of blockchain technology. With the traditional warranty, there’s potential for misunderstanding the terms and conditions surrounding a claim. Thanks to a blockchain, warranty information could be readily available to all the necessary parties. This ready access promotes a sense of trust and transparency.

The claims process can also benefit from a blockchain’s transparency. From the initial claim to the approval and repairs, all the steps can be recorded on the blockchain for all interested parties to monitor. Keeping everyone up to date reduces uncertainty and dissatisfaction.

And speaking of uncertainty, the inherent immutability of data stored on a blockchain removes any doubt about the validity of warranty information. For example, knowing that a warranty’s exclusionary terms are unchanged can eliminate the potential for confusion.

How the Blockchain and Smart Contracts Improve Verification and Validation of Extended Warranty Claims

As mentioned, the claims process can be drawn out, especially verifying extended warranty claims. However, blockchain technology can streamline things.

Through smart contracts, the authentication process can be automated based on pre-determined terms. For instance, look at a warranty claim on a car needing a new torque converter. The smart contract will confirm that repair costs fall within a specific range, verify that the warranty covers the repair, check the warranty’s validity, review other conditions, and automatically approve the claim. The result is reduced time, fewer people involved, and less chance of errors—it’s more efficient for all parties.

The immutability of the blockchain also helps with fraud prevention, which is an issue that can drive up costs for the consumer and the extended warranty industry.

Benefits of Utilizing Blockchain for Extended Car Warranties

The blockchain promises many benefits for extended car warranties.

• Increased Security: A blockchain protects against fraud and provides an indisputable (and immutable) record of warranty coverage and related activities.
• Enhanced Efficiency: Extended warranty companies can speed up claims processes through smart contracts. This shortens repair times and reduces costs for warranty companies, which keeps rates lower.
• Improved Customer Satisfaction: The open nature of blockchain technology leads to transparency, a fundamental element of building trust between a warranty company and its clients. Contract holders also appreciate faster claims processing and convenient access to warranty documentation.

Considerations and Challenges of Blockchain Technology

Blockchain technology could be a game changer for the extended warranty industry. But there are significant considerations to keep in mind.

Implementing a blockchain requires an investment of resources: time, money, and commitment to bring this new approach to life. Additionally, staff and customers have to be educated on how this new system works.  Inevitably, there can be resistance to these changes, which takes more effort and time to overcome.

As with any pioneering technology, the blockchain is new and evolving. So, any extended warranty company that embraces these new systems must be prepared for unforeseen complications, especially during the initial rollout.

Meanwhile, regulatory players always play catch up to technology. As a result, a blockchain for extended warranty servicing can be affected by regulations that follow implementation.

Potential Future Developments

Blockchain technology is only the beginning of next-level extended warranties.

Integration with the Internet of Things (IoT) and Telematics Data

The Internet of Things (IoT) is a linked network of devices embedded with software and sensors to exchange data over the Internet. IoT, combined with telematics (remote real-time vehicle monitoring), could offer proactive services that flag car troubles at the beginning stage. Fixing problems early on leads to lower repair costs, a benefit to both the car owner and the warranty company.

Expanding Warranty Coverage Options with Blockchain-Based Solutions

An extended warranty based on the blockchain could offer flexible coverage options, allowing for reduced premiums and expanded benefits. The thinking is that the warranty company could pass on some of the technology-based savings to customers. For example, a plan might offer a reduced deductible or other incentives if the claim is handled through a smart contract.

Collaboration Among Stakeholders for Standardized Blockchain Implementation

Ideally, the future will bring together all parties involved with extended warranties through a standardized blockchain-based system. This means warranty providers, repair shops, and vehicle owners can all work off the same platform for data collection, claims, dispute resolution, record-keeping, and other activities. Such a step could quicken repairs, saving time and money.

Recap: Enhancing The Customer Experience and Streamlining Claims

Ultimately, blockchain technology and smart contracts are about delivering a better customer experience for those with extended car warranties.

These plan holders can enjoy simplified claims submissions and processing. Other benefits include faster claim settlements with fewer paperwork requirements and ready access to warranty records. It all improves customer satisfaction and promotes greater trust in extended warranty companies.

Car Protection for Today and Tomorrow

Blockchain, smart contracts, and other leading-edge technologies promise a bright future for extended warranties. However, if your car needs protection against breakdowns and surprise repair bills today, Endurance is ready with award-winning service and coverage options beginning at $99 per month.

Take advantage of plans that safeguard primary systems (like the engine and transmission) or sign up for coverage similar to a new car warranty. Endurance even has programs for select luxury models, commercial-use vehicles, and high-mileage automobiles.

Every Endurance auto protection plan comes with 24/7 roadside assistance, rental car support, trip-interruption protection, flexible payment terms, and a 30-day money-back guarantee. You can choose from any ASE Certified mechanic for covered repairs.

Endurance plan holders also have access to one year of Elite Benefits worth up to $2,000. Pay a small activation fee to enjoy extras like tire and replacement services, collision repair discounts, key fob replacement, and more.

Learn what Endurance protection plans offer by requesting a free online quote, calling (800) 253-8203, or shopping now to see your price.

Discover helpful articles about car maintenance, DIY tips, vehicle comparisons, and other topics by reading the Endurance blog.

FAQs: Blockchain and Smart Contracts

What are blockchain and smart contracts for insurance?

Blockchain and smart contracts are two technologies that can significantly enhance how insurance companies handle underwriting, claims processing and administration, risk assessment, and fraud prevention.

Can a blockchain be used for smart contracts?

Absolutely. Smart contracts are one of the most promising blockchain applications. Smart contracts can improve efficiency, reduce costs, provide transparency, and minimize fraud.

Do insurance companies use the blockchain?

The use of blockchain technology is at its early stages in the insurance industry. However, several well-known carriers (including Prudential, Liberty Mutual, and MetLife) already embrace a blockchain for their operations. If you’re really interested in this subject, consulting firm Deloitte released a report about blockchain in the healthcare and life insurance sectors.

Can a blockchain replace title insurance?

While the benefits of blockchain technology can bring improvements to the title insurance industry, it’s doubtful the extra security and improved transparency will replace title insurance in the future. Buyers and lenders will want the peace of mind a title insurance contract offers.

What are the advantages of using a blockchain for insurance?

Blockchain technology streamlines insurance operations, including underwriting and insurance claims processing.

What are some of the advantages of blockchain and smart contracts for insurance?

Smart contracts, backed by blockchain technology, can improve efficiency, reduce costs, increase cybersecurity, keep fraud in check, and enhance the customer experience.